ConnectWise Complete BDR to Help Partners Monitor and Manage Solutions

ConnectWise LLC announced Recover Complete BDR, an offering integrating multiple third-party backup vendors into the company’s platform.

With this offering, technology solution providers (TSP) gain a service management console to monitor and manage their BDR solutions, reducing complexities like duplicated processes as well as significant management overhead. In addition, TSPs will be able to use ConnectWise NOC (network operations center) Services for management of the solutions, removing the need to dedicate full-time resources to backup tasks. Based on data gathered from the company’s partners, Recover and NOC services can save up to 90% of partners’ time per month managing backups.

“With an evolving IT landscape, industry consolidation, and lack of trained technicians, it can be challenging for TSPs to manage multiple BDR solutions. ConnectWise’s new offering is working to address those pain points,” said David LeClair, senior director, product management. “Now they don’t have to struggle to obtain a single consolidated view on their backup state or jump between multiple tools to integrate various delivery methods for backup, or even deal with the complexities of billing and invoicing across their multiple backup vendors.“

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Recover Complete BDR allows TSPs to:

• Utilize multiple BDR vendors, with a choice of solution to fit their needs

• View the status of all their customers protected endpoints in a single interface

• Manage their status via alerting and ticketing

• Define policies to onboard customers

• Build and automate workflows

• Manage their standard operating procedures

• Define uniform reports and simplify their billing experience, by buying licenses through the ConnectWise Marketplace and receiving one bill for all solutions from the company.

Additionally, TSPs can procure NOC Services, which will provide them with always available, trained and experienced technicians to take over much of the daily tasks for troubleshooting and monitoring backups. This frees up critical partner technicians to focus on tasks that deliver value to their clients.

Acronis international GmbH, vendor of cyber protection solutions for MSP solutions, including backup and DR, is the first of several BDR vendors integrating with ConnectWise to offer a simplified backup and DR experience.Recover Complete BDR  offers integration with Acronis through the platform and the ability to buy in the ConnectWise Marketplace. With Acronis, TSPs can assign tasks for the NOC to accomplish, monitor their environment and solve issues through the NOC, including managing alerts (i.e., backup failures, agent issues, or policy related alerts) and helping with deployment issues, system or file recovery, setting up DR tests or working on DR failovers.

“ConnectWise sees the MSP industry much like Acronis does, and that is why we are proud to announce the launch of our new integration on Acronis Cyber Protect Cloud,” said Jan-Jaap ‘JJ’ Jager, board advisor and chief revenue officer, Acronis. “Both ConnectWise and Acronis are focused on providing backup and recovery solutions from one single pane of glass, so MSPs can easily maintain their daily workloads, and focus on keeping their customers’ businesses secure, efficient and profitable.“