Acronis Enhanced Support for ConnectWise Automate and Manage

Acronis International GmbH announced Acronis Data Cloud integrations for ConnectWise, Inc., a software company that connects technology teams to the solutions, services, and people that allow them to thrive.

Data Cloud is an unified hybrid cloud platform for backup, DR, and file, sync and share services for service providers that allows them to offer safety, accessibility, privacy, authenticity, and security for all data, applications and systems of their customers. It integrates with ConnectWise Manage and ConnectWise Automate, the company’s software solutions used for both business management and remote monitoring and deployment. With the enhanced integrations, MSPs can to sell, provision, and monitor Data Cloud services.

ConnectWise Automate support
Acronis has supported ConnectWise Automate (previously LabTech Software) for over two years. This integration allows MSPs to provision Acronis backup cloud service to customers directly from the ConnectWise Automate console, remotely install, update, manage and monitor the Acronis backup agents to all protected machines. With the integration to be released in July 2018, MSPs can more easily set up cyber protection strategies for clients.

New features include: 

• Separate default backup plans for servers and workstations
• Backup policy scripts for mass deployment across multiple endpoints

ConnectWise Manage support
Data Cloud integration with ConnectWise Manage lets MSPs provision cloud-based services to new and existing customers, offer automated billing, and automatically generate tickets for failed operations and for quota-related issues without leaving the ConnectWise Automate

Console. New features include: 

• Support of Acronis Files Cloud and DR cloud services in addition to Acronis Backup Cloud
• Easy configuration for billing, including ‘free provisioning’ option in billing settings
• Improved scalability supports more than 10,000 accounts per partner
• Improvement in working with tickets, including rules for auto-closing tickets to reduce management overhead

“A key pillar in our strategy is ensuring we’re making our partners lives easier,” said John Zanni, president, Acronis. “We want to be the easiest partner to work with in the ecosystem for backup and DR. We invest heavily in working hand-in-hand with ConnectWise and most importantly our joint MSPs to provide world class experiences.“

With Data Cloud, MSPs can solve their customers’ data protection challenges while reducing operational expenses with operations support and business support systems integration. MSPs can also optimize their investment in ConnectWise by delivering better services, which include:

• Building on their brand with white-label and branding options
• Reducing management overhead with a single unified console
• Expanding their total addressable market with support for 21 platforms
• Exceeding customer SLAs commitments with backups that are twice as fast as the competition