How MCM Worldwide Strengthened Global Retail Operations with Scale Computing AcuVigil Managed Network Services

But until recently, MCM faced significant challenges with its legacy network service provider. Regional constraints, limited visibility, inconsistent support, and compliance gaps created ongoing operational strain. That changed when the luxury retailer adopted Scale Computing AcuVigil (SC//AcuVigil), the managed network services platform from Scale Computing.

Overcoming Regional Limitations and Compliance Gaps
Eric Yoo, Global CISO at MCM Worldwide, recalls the complexity of supporting a globally distributed retail footprint.

“Before adopting new technology, there were a few hurdles we really needed to overcome,” he explains. “Each region – especially Europe – had strong requirements. There were limitations in available internet resources and constraints around in-person technical support. On top of that, our previous provider didn’t have full capabilities for critical compliance requirements like PCI or GDPR.”

For a retailer processing high-value in-store payments, these gaps created real risk. And when stores lose network connectivity, operations degrade quickly.

“If the network connection was down, there was no backup. Stores had to run in offline mode, and offline mode isn’t strong enough to support the customer experience we promise,” Yoo says.

MCM needed a modernized solution – one that could deliver always-on connectivity, full visibility into store health and compliance, and reliable support regardless of region.

Stability, Visibility, and 24/7 Support
SC//AcuVigil quickly distinguished itself with its streamlined approach to network management and hardware control.

“AcuVigil has a very interesting approach to controlling hardware,” Yoo notes. “They provide a well-organized, one-page dashboard so we can easily see which location has a risk and drill into the details.”

This clarity transformed how MCM’s global IT team monitors and manages store networks. The platform’s built-in 24/7 NOC added another layer of value by providing constant monitoring and rapid response.

“That support has been a really big help for our store networks and retail operations,” says Yoo.

Business Continuity, Even During a Crisis
One moment in particular underscored the impact of the SC//AcuVigil deployment.

“When we had the LA wildfire, the whole shopping mall lost connectivity,” Yoo recalls. “We were the only store running properly. Because we had SC//AcuVigil and a fully implemented backup structure, our store remained operational.”

For a luxury retail brand, maintaining business continuity during a crisis isn’t just a technical win – it translates directly into customer trust and revenue preservation.

Zero Downtime Means Happy Teams
Since deploying SC//AcuVigil across the U.S. and Europe, the results have been clear.

“We’ve had no network downtime since we deployed the SC//AcuVigil solution,” Yoo says. “Our life is much easier in the IT operations team.”

The benefits extend beyond IT. Cost efficiency has improved, which has pleased executive leadership.

“Our CFO [is] happy since we’re not spending that much money,” he adds. “And our retail operations team is always happy and shares their appreciation.”

The Verdict
With nearly three decades of experience in luxury retail IT, Yoo has evaluated – and managed – countless network systems and vendors. His endorsement of SC//AcuVigil is unequivocal:

“This is one of the best decisions I’ve made in my 30-year retail IT career. The cost-effective service, strong support, and stable network structure have made a real difference.”

By delivering resilience, compliance, stability, and centralized visibility, SC//AcuVigil has become an essential pillar of MCM’s retail operations – strengthening the brand’s ability to deliver a seamless luxury experience wherever it operates.

Hear how SC//AcuVigil delivered always-on connectivity, stronger compliance, and easier IT management for MCM Worldwide.