Asustor Launches AI Jack Beta – AI Jack Beta Combines Large Language Models and a Knowledge Base

Asustor Inc., a player in intelligent storage solutions, announced the launch of AI Jack on the official website.
AI Jack is our new virtual customer service representative using AI large language models trained on Asustor NAS information base to help customers quickly find information including, but not limited to product specs, differences between product series, explore personal cloud applications, and setup and troubleshooting guidance.

AI Jack uses natural language interaction to efficiently find the information you need without needing to know complex technical terms or interact with human professionals or customer service, lowering the learning curve for purchasing and using NAS devices.

Discover the Four Core Features of AI Jack
As the demand for data backup, file sharing, and private cloud applications continues to grow among individuals and businesses, choosing the right NAS model, understanding hardware specifications, and completing system setup are becoming key challenges for users when adopting NAS technology. AI Jack provides the following four core features through intelligent question answering:

• AI-Powered Product Recommendations: Users can directly describe their application scenarios, budget, and usage needs, such as 4K video backup, home file management, or small business backup. AI Jack, based on the latest product information, can help you understand suitable NAS models, hardware specs, and application directions, allowing them to make more appropriate choices
• Product Specifications and Compatibility Queries: From the ports on a NAS, to hard drive support, AI Jack can receive queries related product information through natural language and further understand the compatibility of peripherals such as hard drives, SSDs, and memory. This more intuitive information retrieval method helps you find the information they need more efficiently without having to read through large amounts of technical documentation
• NAS Setup and Troubleshooting Guides:For common issues such as storage space and RAID planning, ADM operation, backups, snapshots, and remote connections, AI Jack can provide relevant advice, instructions and troubleshooting steps, helping you to quickly understand the setup process and efficiently resolve technical issues
• 24/7 and Multilingual: AI Jack supports multiple languages and 24/7 AI-powered question answering, allowing you to query product and technical information at any time. Through natural language interaction, you can ask questions based on your needs and explore the diverse functions and application scenarios of Asustor NAS. New languages are continuously added as AI Jack is tweaked with and improved

Continuously Optimizing the AI Interaction Experience
AI Jack is available for use on the Asustor website to help home, video creation, and business users more efficiently utilize NAS and further maximize the value of storage, backup, and management. AI Jack is an additive feature to help assist in quick answers and does not replace our human-run support team.