Druva Received Certified NPS Score of 88

Druva, Inc. has been recognized for its customer experience as tit received a certified NPS score of 88.

In addition, it awarded the NorthFace ScoreBoard Award by the Customer Relationship Management Institute (CRMI) for the second consecutive year, highlighting its excellence in customer support.

Today’s global pandemic has forced businesses of all sizes to re-evaluate priorities, and thousands are now accelerating digital transformation initiatives at speed in order to strengthen their business and protect vs. rising threats. However, many organizations lack the resources and skill set to successfully and securely deploy these new cloud environments. In a time when data is being shared more widely, creating increased risk, the company helps organizations ensure their employees and most sensitive data is protected, no matter where it is stored.

Furthermore, the firm has built a dedicated support ecosystem that ensures customers realize the maximum value from their investment. Led by a skilled and product-specific support team, the firm offers omni-channel support and continuous technology training for both customers and support staff. Additionally, the company is able to deliver proactive support via its SaaS platform – resolving potential concerns before users encounter an issue.

“Any customer can be given a close, collaborative relationship during the sales and onboarding process, but providing a consistent experience that continues to delight customers, even months and years later is what sets true partners apart from vendors,” said Matt Lindeman, chief customer officer. “We strive to not only meet promises made in the initial pitch but help customers realize the value of data through support services and platform innovation. The combination of our SaaS platform, cloud architecture, and distinct customer success function allows us to deliver a truly unique experience for customers.“

The company’s Phoenix‘s certified NPS score of 88 is just the latest accolade recognizing the firm and its customer support team. In April the firm was named Data Management company of the year by Data Breakthrough and earlier this year was recognized as a 2020 Peer Insights Customers’ Choice for Backup and Recovery Solutions by Gartner in addition to securing eight trophies at the 2020 Stevie Awards for excellence in customer service.

“I am amazed at the rapid response when I open a case. With my previous vendor, I could wait 4-6 hours for a response. I think the longest I have waited for a response is 10 minutes,” said Carl Turner, network analyst, Magnolia Independent School District

“When I shop a product I also shop the support experience, which is hard to do during a PoC. I was very impressed with the level of support that I got and we continue to get from Druva. It’s probably been over eighteen months since we put in a request with Druva. We just don’t need anything,” said David Stoicescu, deputy CISO, Expel, Inc.

Resources:
Hear from more customers about their experience with Druva    
See why Druva customers love us, and learn how we can help your business prepare for the cloud era
Recent recognition and highest overall rating in Gartner Peer Insights ‘Voice of the Customer’: Disaster Recovery as a Service

Read also:
Druva and FireEye Joining Forces
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June 11, 2020 | Press Release
Druva Named Data Management Company of the Year
In Data Breakthrough Awards program
April 15, 2020 | Press Release
Druva Surpasses 5 Million Daily Backups
Managing 150PB across 15 AWS regions
April 6 2020 | Press Release