Joe Pinto First Chief Customer Experience Officer, Pure Storage

Pure Storage, Inc. appointed of Joseph Joe Pinto as chief customer experience officer.

He will report to chairman and CEO Charlie Giancarlo and spearhead company’s global support and professional services functions under the newly formed customer experience organization.

He joins Pure Storage from a 28-year career at Cisco where he led technical services and its transformation into an award-winning organization. His team also created Cisco’s first technical support website, in addition to launching education and customer assurance programs, and certification programs.

“Customer success is deeply woven into Pure’s culture – going back to our founding nearly ten years ago,” said Giancarlo. “Joe’s focus on strong customer advocacy, innovative support, and service strategies makes him a great fit for Pure.”

“I’m excited to join the incredible team at Pure Storage and look forward to instilling the voice of our customers throughout the company,” said Pinto. “This new group is committed to helping our customers succeed through innovation as they grow and scale.”