SimpliVity Expands Support Organization With Two Centers

SimpliVity Corp. has expanded its customer support operations with two new support centers: Cork, Ireland and Raleigh, NC.

These centers will complement existing support operations in Westborough, MA and further expand SimpliVity’s ability to address the growing global adoption of its data center technology that simplifies IT for mid-market and enterprise organizations. The company expects to double its customer support resources by the end of the year.

“SimpliVity has always been committed to building an enterprise service organization, capable of supporting the world’s most demanding environments,” said Randy Boutin, VP of support and manufacturing, SimpliVity. “Our selection of Cork and Raleigh to expand our support operations further reflects this commitment – with each location providing a rich pool of highly qualified, multi-lingual and technical support talent.“

SimpliVity offers 24×7 technical support across the entire data center stack, including applications, hypervisor, storage, compute, network switching, backup and recovery and more. SimpliVity teams have delivered industry performance for response time SLAs, time-to-engagement, and customer satisfaction – 9.6 out of 10.

The new support centers are the latest development in a period of growth for SimpliVity. The company just surpassed 500 employees, marking 20% growth since the beginning of the year. In 2014, the company entered the AsiaPac market, grew its reseller program to reach more than 50 countries and grew revenues by nearly 500%.