CommVault Achieves 96% Customer Satisfaction Rating

CommVault Systems, Inc. has set a new
benchmark for excellence in technical services and support with a 96% customer
satisfaction rating based on the results of the company’s fiscal 2013 support
services survey.

In a recent report published by HDI,
an IT service and technical support membership
association, the average customer satisfaction rating for similarly sized
vendors providing similar support services is 89%.

CommVault’s services organization is committed to helping customers overcome
the inherent challenges of independently designing, planning and building data management environments. With the people, processes and
technologies to modernize traditional IT infrastructure, CommVault Services
deliver a proven blueprint to accelerate transformation, increasing value and
resilience to support continued data growth.

David Rowlett, storage and desktop infrastructure team leader, Bauer Corporate Services stated: "Bauer has 100% confidence in the CommVault
Simpana product, in CommVault support and the CommVault team that regularly
supports us. As Europe’s largest privately owned publishing group, we are
constantly striving to adapt to new business trends – such as mobile services
and the growth of social media – and the CommVault support team provides us
with continuous analysis of our technology needs. This allows us to do what we
need to do – focus on delivering better services to our clients. We’ve never
had this level of confidence in any company in the past."

"While we are delighted with this
positive feedback from our customers, we continue to be committed to delivering
holistic, data management solutions along with a complete, highly proactive
support and services strategy," said Robert Brower, VP, global
customer support and customer education services, CommVault. "By listening to our customers’ business
needs and challenges and implementing the right services and support, we can
accelerate the achievement of their goals and modernize their data and
information environment. We are proud to have retained this industry-leading
satisfaction rating for three years running and we continue to work tirelessly
to innovate our support programs and offerings for our global customer base."

Customer-Led Professional Services
and
First-in-Class Support
CommVault’s commitment to delivering modern data management extends to support processes and a fast-growing professional and consulting services
practice that enable global customers to lower data management costs, mitigate
business and compliance risks and improve access to information.

Based on
customer feedback, CommVault has recently added or updated nine of its global
consulting services including fixed-price offerings such as:

• Architecture Design: Provides
  executive level assessment and guidance for modernizing clients’ backup and
  recovery, archive and records retention strategies.
• DR Readiness Design: Helps clients
  improve business resiliency, reduce costs, and increase flexibility by
  assisting them with building business-aligned, multi-site DR architecture and
  implementation plans.
• Data Classification & Archive Policy
  Design: Synthesizes legacy archive strategies with current business,
  compliance, records retention, and eDiscovery requirements to help transform a
  client’s traditional operation into an intelligent archive.
• Electronic Records Management Design – Provides assessment to assist with designing and recommending technical and business requirements for records retention management and potential eDiscovery actions.
• Wellness Assessment – Helps existing Simpana software customers to understand their strategic challenges and identify future initiatives, and provides a comprehensive remediation plan with details for all data management solution areas, including: backup/recovery, archive, DR and reporting.