Gale England, VP of Customer Advocacy and Operational Effectiveness, Brocade

Brocade Communication Systems, Inc. announced the appointment of Gale England to the newly formed position of VP of customer advocacy and operational effectiveness, effective immediately.

In this role, he is responsible for driving operational efficiencies in the company’s global programs, internal processes, and IT, all with the goal of creating a world-class customer experience.

He will report directly to Brocade CEO Lloyd Carney.

Specifically, he is tasked with improving customer advocacy, streamlining internal processes and leveraging IT resources with the goal of better enabling Brocade to deliver world-class products and services to its customers both internal and external to Brocade.

"Being ‘customer-first’ is not just a slogan at Brocade, it shapes our company’s vision and strategies in all areas of our business and operations," said Carney. "Gale’s efficiency expertise will be invaluable as Brocade looks to continue honing its focus as a pure-play networking vendor that will help customers successfully make their transformation through the era of virtualization and cloud."

 With a career spanning more than 35 years, England has held leadership roles across numerous departments, including engineering, customer service, operations and executive leadership. At Sonus Networks he served as VP of product operations and was responsible for improving supply chain management, as well as production cycle times. He has also served in roles at Numetrix Technologies, Realm Technologies, Villamontage Systems, Nortel Networks and Bay Networks. Prior to joining Brocade, he was the SVP global operations and quality at Grass Valley LLC, where he managed the rollout of services and technologies that improved the company’s manufacturing, ordering, logistics, supply chain and quality processes.

"The transformation underway within the industry demands focus, and I believe Brocade’s position as a pure-play networking vendor will turn an already successful company into one that is more successful," England said. "It is my directive to enhance that focus and to drive efficient processes and programs that will enable Brocade to enrich our customers’ experience with us at all levels of engagement."