New Levels of Support for Terremark vCloud

Terremark Worldwide, Inc. announced the addition of new levels of support and a new storage pricing model for users of its vCloud Express offering. The company also updated its pricing model for virtual machines leveraging large amounts of memory, processing and storage resources.

Terremark’s newly launched Priority Support service for vCloud Express provides customers with access to the company’s technical support team, which will allow customers to interact live with Terremark’s team of cloud computing experts and reduce remediation time.

In addition, the company has adjusted the pricing of storage on its vCloud Express offering so that users are charged for the peak storage capacity utilized over the course of the month, instead of being charged for the total disk space deployed. This storage pricing model allows users to adjust their storage resources dynamically to meet their real-time needs without incurring high costs. Terremark also reduced costs up to 40 percent for users moving memory-intensive workloads to the cloud by launching a new pricing structure for larger virtual machines.

"The updated features and modified pricing for our vCloud Express offering reflects the updates our customers have asked for," said Chris Drumgoole, Terremark’s Senior Vice President of Client Services. "The thousands of users that leverage the secure, reliable, and cost-effective computing resources offered by Terremark’s vCloud Express are consistently delivering the innovation and value that allow their private or public-sector organizations to succeed in today’s rapidly evolving environment. We believe these updates will serve to extend the leading-edge nature of our service and enhance our position in this highly competitive market."

Terremark’s vCloud Express provides customers computing resources on demand with the control to configure their environments as needed while paying for capacity they use. Customers are able to easily sign up for the service online with a credit card and begin provisioning computing capacity using Terremark’s Web console. Integrated firewalls, load balancing and network management features allow users to customize their cloud environment to their specific needs. Users are also able to access their cloud computing environments via the VMware vCloud API, enabling interoperability across internal and external clouds.

Terremark’s modified pricing for its vCloud Express is retroactively effective as of April 1.