Zerowait’s NetApp Support Helps SNN6 Local News 6

Providing television viewers with up to the minute news is a high availability, storage intensive operation. Many media companies around the world depend on NetApp Filers for the storage of video feeds and other files required for video production and broadcasting. Sarasota’s SNN Local News 6, one of the first all digital-disk based television stations, has depended on NetApp equipment since 2005. When they had a recent storage problem with their NetApp R200 they called Zerowait Corp. to fix the problems and to purchase an additional off lease NetApp FAS3020 Filer with transferable licenses.

Zerowait President Mike Linett says: "SNN Local News 6 called in with a Filer down emergency and asked our engineering staff to help them get up and running again as soon as possible. Our engineers immediately got to work. We had to troubleshoot their issues and overnight them parts, and we quickly got them on air again".

Craig Burdick, SNN Local News 6 operations manager said: "As soon as we started talking to the engineers at Zerowait I knew we were in good hands.” Burdick continued: ”Zerowait solved our emergency, streamlined our storage, and improved our overall storage and backup methodology."

The storage upgrade will allow SNN6 to provide their viewers with the outstanding local and live news their viewers have grown to expect. "We appreciate the excellent work the Zerowait staff provided SNN Local News 6, including immediate follow through and creative, resourceful attention to our priorities,” said Said Linda DesMarais, SNN6 EVP and General Manager.

Zerowait provides hundreds of clients around the world with 24/7 post warranty service and support using their ZHA Exception Reporter monitoring program.

Mike Linett concludes: "Zerowait has built its reputation by providing high availability post warranty service and support for NetApp Filers around the world for over 10 years. It is a pleasure to add SNN6 to our family of satisfied customers."