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Vulnerable HDDs Inside Some MacBooks

Showing a flashing question mark on the screen

Apple, Inc. published the following text on its web site:

 
MacBook Repair Extension Program for Hard Drive Issues

Apple has determined that a very small percentage of hard drives that were used in MacBook systems, sold between approximately May 2006 and December 2007, may fail under certain conditions.

If your MacBook was purchased in the date range listed above and shows a flashing question mark on the screen, please take it to Apple or an Apple Authorized Service Provider and they will examine the hard drive to confirm if it is eligible for a replacement, free of charge, under this program.

A flashing question mark appears on screen when the MacBook is turned on.

Affected MacBook models
13-inch black and white MacBook models with the following processor speeds and hard drive capacities:

  • Processor speed – 1.83GHz, 2GHz, or 2.16GHz
  • Hard drive capacity – 60GB, 80GB, 100GB, 120GB, or 160GB

If Apple or an Apple Authorized Service Provider confirms that your hard drive is affected, Apple will replace it with a new hard drive. You will need to have the original OS installation discs that were shipped with your product in order to re-install your operating system, other applications, and any backed up data.

This program covers affected MacBook models for 3 years from their original date of purchase or until August 15, 2010 whichever provides longer coverage. Apple will continue to evaluate the repair data and will provide further repair extensions if needed.

Comments

Last year Apple also encounters problem with the MacBook Pro. Some owners with 7200rpm 500GB HDD complained of clicking sounds followed by temporary stalling.

Notebook manufacturers have generally several sources for their 2.5-inch HDDs. For Apple, one of them is Toshiba.

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