IBM Storage Expert Care
Delivers simplified method to select services and support for Spectrum Fusion HCI.
This is a Press Release edited by StorageNewsletter.com on November 4, 2022 at 2:01 pmWhen it comes to maintaining the HA, resiliency, and reliability of the systems and devices that run your business, Storage Expert Care for IBM Corp.‘s Spectrum Fusion HCI solution enables you to easily select the right level of expert service.
It provides a simple method that can help organizations avoid long procurement and contracting processes by enabling the acquisition of services at the time of the product purchase.
The solution is enabled in IBM systems for years one through 5.
Organizations that require additional year pricing for the same services provided by Storage Expert Care can request a quote using the special bid process.
Storage Expert Care for Spectrum Fusion HCI 9258 allows organizations to select from two levels of support:
- Basic: Hardware maintenance with next-business-day on-site response
- Premium: Hardware maintenance with same-business-day on-site response 24 hours a day, 7 days a week, Predictive Support, Enhanced Response Time for defect support, Hardware Remote Code Load and access to a dedicated Technical Account Manager
For more information about Spectrum Fusion HCI, see hardware announcement 122-102, dated October 25, 2022.
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