Dropsuite Unifies Backup Management for MSPs with Datto AutoTask PSA Integration

Dropsuite Ltd. announced an integration with Datto, Inc.’s AutoTask Professional Services Automation (PSA), enabling MSPs to centralize business operations and make data-driven decisions to improve efficiency, service, and profitability.

AutoTask Professional Services Automation screenshot

AutoTask PSA is a cloud-based platform that centralizes operations for thousands of MSPs globally.

“Being able to leverage the Autotask PSA to automatically provision Dropsuite for new clients and their employees not only ensures end-user and company data is protected, but also gives partners increased capabilities for workflow automation and in routing alerts and tickets to the right team members for quick resolution,” said Daniel Johnson, CEO, machineLOGIC LLC. “This is a great opportunity for Autotask partners to increase their offerings from a security and data protection standpoint while leveraging automation to scale their MSP practice.”

The Autotask integration with Dropsuite’s Email Backup and Archiving solutions means MSPs can protect clients’ data and simplify provisioning, billing, and support ticketing operations. Direct partners can integrate the suite into their master service agreement managed in AutoTask and will be able to automatically create and resolve support issues and tickets under one single pane of glass.

MSP benefits of AutoTask integration with Dropsuite include:

Automated billing and provisioning to simplify client management.
Automated rules to suspend and delete accounts to increase efficiency.
Automated ticketing process to expedite time from ticket open to incident resolution.

Ridley Ruth, COO, Dropsuite, said: “Data is one of the most valuable business assets, and Dropsuite’s mission is to improve data security and resiliency for our partners. Our integration with Autotask demonstrates our continued commitment to MSPs by enabling ease of use, increased productivity and scalability for our partners.”