ServicePac services for storage products enable your organization to maintain systems and devices through streamlined procurement of critical services. They provide easier access to prepackaged IT services that can help avoid longer procurement and contracting processes by enabling to secure ServicePac services for storage products during the product purchase transaction. They enable assistance for the resolution and repair of storage devices and the retention of disk drives (model dependent). The terms and conditions of the ServicePac services for storage products can vary depending on specific product, geography, and services offered.
Machine Setup Support Services: The Genie lift tool feature EB3Z and lift plate feature EB4Z are required to install and set up the supported machines. If a client has previously purchased these features, they will be available for use by the IBM Support Services Representative (SSR). If these features have not been previously purchased, they can be added to the configuration.
Planned availability date: February 23, 2021