IBM Storage Expert Care Provides Easy Access to IT Services

IBM Storage Expert Care provides easy access to IT services for IBM FlashSystemy 5200

IBM Storage Expert Care is designed to simplify and standardize the support approach on the IBM FlashSystemy portfolio. The service tiers and pricing facilitate straightforward support for storage products.

There are 2 tier service levels: basic and advanced. Clients can select the tier that fits their needs. Each one provides a group of selected hardware and software services to support Storage products.

When it comes to maintaining systems and devices, you want to procure critical services as easily as possible. Storage Expert Care provides easy access to IT services that can help clients avoid longer procurement and contracting processes by enabling the procurement of tiers of service support during the product purchase transaction.

There are 2 tiers of Storage Expert Care:

Storage Expert Care Basic

• Hardware maintenance support with next business day onsite response
  • Enhanced response time to 9×5 next business day onsite repair.
• Software support and services
  • For non-software maintenance agreement (SWMA) products, this service is called Support Line; otherwise it’s standard SWMA. Support Line offers technical assistance to answer usage, installation, and technical questions and to address product compatibility and interoperability concerns.

Storage Expert Care Advanced

• Hardware maintenance support with enhanced response time: 24×7 same day onsite repair
• Software support and services
  • For non-software maintenance agreement (SWMA) products, this service is called Support Line; otherwise it’s standard SWMA. Support Line offers technical assistance to answer usage, installation, and technical questions and to address product compatibility and interoperability concerns.
• Predictive Support
  • Provides predictive alerts to clients that enable Call Home and Storage Insights services.
  • Also includes predictive alerts related to performance, lack of storage space, and best practices so clients can take action to prevent problems from occurring or more quickly and easily troubleshoot problems when they occur.

For information regarding the IBM FlashSystem 5200

Planned availability date: February 19, 2021