Rick Valentine SVP and Chief Customer Officer, Quantum

Quantum Corp. announced that Rick Valentine has joined the company as SVP and chief customer officer.

The customer experience veteran will focus on ensuring that Quantum’s services and support organization continues to deliver a customer experience as the company transforms into a as-a-service provider for unstructured data management, analytics and storage.

“Quantum has a 40-year legacy of delivering an unrivaled customer experience, demonstrated by our industry-leading net promoter scores,” said Jamie Lerner, president and CEO. “As we advance on our goal to be a leader in video and unstructured data solutions, Rick’s deep expertise in SaaS transformation and customer experience will ensure that the Quantum customer experience remains second to none.”

Valentine brings more than 35 years of experience in advocating for customers and transforming teams to deliver customer outcomes at global technology companies. Prior to Quantum, he served as chief customer officer for Silver Peak Systems where his work in improving the overall customer experience was instrumental in Hewlett Packard Enterprise’s $925 million acquisition of Silver Peak in 2020. 

He was also chief customer officer at Symantec Inc./Veritas Software, leading customer success for the technical support software portfolio spanning consumer and enterprise customers across 11 global locations and more than 15 languages, including a team of 1,800 WW associates. He has also held various executive roles including GM of employee management solutions at Intuit, and VP and GM of employer solutions at Sage Software.

“As Quantum transitions to software-defined architectures, and a subscription and as-a-service business, my priority will be building a services organization that can support the customer experience in this new model,” said Valentine.

He joins a newly expanded executive team at Quantum following the recent appointments of former NetApp CTO, Brian Pawlowski, as chief development officer, and former Square Box Systems CEO, Dave Clack, as GM of new cloud software and analytics business unit.