ServiceNow Opts for Pure Storage

Pure Storage, Inc. announced that ServiceNow, Inc. is using the company as the backbone for its ServiceNow platform, an enterprise cloud infrastructure that powers customized digital workflow solutions.

With an expanding customer base, ServiceNow transitioned to a modern environment using flash to support its customers’ ongoing innovations.

By replacing its legacy storage infrastructure with Pure, ServiceNow empowers customers to deploy new features sooner with 4x faster access to test environments. In addition, the cloud infrastructure team saves tens of thousands of admin hours every year despite managing a storage environment that is 10x larger. As a result, the team can take a more strategic role in the business, helping ServiceNow capitalize on emerging technologies including Splunk, Elastic’s ELK stack, AI, and ML.

“Pure has had a revolutionary impact on the business, completely changing our mindset and how the cloud infrastructure team functions,” said Keith Martin, senior director, cloud capacity engineering, ServiceNow. “The storage experience freed us up to be more creative. It was a magical transformation.“

ServiceNow’s people-first approach to business has fueled 40% growth Y/Y and a 99% renewal rate. The reliability of the company’s cloud infrastructure which maintains customized instances for more than 6,200 customers-is critical not only to its own success, but to its customers as well. With continued growth and an increasingly complex storage environment to manage, the firm adopted flash storage solutions from Pure. ServiceNow now benefits from performance improvements and ease of management, and gives the IT team the opportunity to contribute to the business at a more strategic level. 

“ServiceNow and Pure are both dedicated to providing great customer experiences that drive meaningful results,” said Paul Mountford, COO, Pure. “By adopting Pure, ServiceNow is well equipped with a modern data experience that can support its customers’ current and future digital transformation and maintain its leading position in the industry.“

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