Payspan Employed Datadobi to Simplify Healthcare Payments

Datadobi, Inc. announced that Payspan, Inc., a provider of automated payment and reimbursement solutions for health plans and providers, has employed DobiMigrate to migrate business critical financial data from its legacy NAS to a new NAS system.

Payspan has a network connecting over 600 health plans with 1.3 million provider payees and 100+ million consumers – a network that generates a lot of data.

When Payspan began migrating their sensitive and complex healthcare-related data to a new NAS storage system, they ran into major obstacles: long-running cutover windows caused by permission problems and deeply nested directory hierarchies. It was soon clear their internal tools were not equipped to handle the challenge. With more than a billion small, sensitive healthcare files at stake and time running out, Payspan knew they had a crucial decision to make. It turned to partner DefendX Software to recommend a new migration solution, DobiMigrate.

“We needed to urgently migrate about 50TB of more than a billion very small, critical files for a financial application, in a PCI and HIPAA regulatory compliant fashion. We were encountering a number of issues such as long-running cutover windows caused by permission problems, deeply nested directory hierarchies, and overall complexity. It was clear our current tools were not up to the task. DefendX immediately pointed us to DobiMigrate,” said Janice Martinez, IT project manager, Payspan. “Datadobi worked closely with us to pinpoint and resolve a number of issues. The final migration of over one billion files – some as small as just 1 KB, went smoothly – on time and on budget.” 

“With DobiMigrate, Payspan was able to move all the data without the directory structure impeding it and control performance without losing momentum, but without putting undue load on the source or target. This was important as they were dealing with production data that would be in use during scans,” said Michael Jack, VP of global sales and co-founder, Datadobi. “In the end, instead of micro-managing a data migration project, and putting out its associated fires, the Payspan IT team could get back to doing what they do best – adding value and supporting their organization’s bottom-line business goal to empower the healthcare economy.“

Martinez adds: “The people at Datadobi were the greatest asset. Out of all the vendors that we deal with – and there are many – the people at Datadobi were the best partners in caring about what we were doing and helping us to be successful.“

Citing DobiMigrate’s ease of use, accuracy, and reporting features, Payspan is planning to use Datadobi for additional upcoming data migration projects.

Payspan case study: Datadobi Voted “Best Partner” by Satisfied Customer