Wahiawa General Hospital in Hawaii Chooses Nakivo Backup & Replication Installed on Qnap NAS

Nakivo Inc. announced that Wahiawa General Hospital has selected its Backup & Replication to protect their environment.

It is is a nonprofit hospital, serving the communities of Central Oahu and North Shore in Hawaii. It is dedicated to providing high quality of care to each and every patient, in a safe, caring, and compassionate environment.

It offers multiple levels of patient care with their 53-bed acute care facility and 107-bed long-term care facility. The hospital’s mission remains offering the communities it serves the best technology and care.

In order to provide the best patient care, the hospital relies on IT support. Its virtual infrastructure stores critical data and applications that are required to monitor most of the processes, everything from patient admission, examination, and treatment to accounting.

The hospital’s goal is to become the go-to healthcare provider. It aims to provide uninterrupted healthcare services and improve the health indicators of the population it serves. Thus, the IT team must ensure availability of data and applications at all times. The hospital relies on backups to ensure patient care. It is crucial that the hospital has access to up-to-date data and is able to recover that data without any issues in case of an outage. In a worst-case scenario, without a proper VM backup solution, data loss can hinder patient care and damage the hospital’s reputation.

The hospital’s previous backup software did not meet all the requirements. The backup system relied on snapshot backups that did not warn the IT team of failed backup jobs. In addition, the previous solution was too expensive for the hospital. Therefore, they started to look for a backup solution that would offer them application-aware backup and swift VM recovery. Moreover, it was important that the solution was easy to use and required minimum intervention from the IT team.

Wahiawa General Hospital decided to deploy Backup & Replication because the product supports new and older vSphere versions and can be installed on Qnap servers. The choice was also based on the support service offered by Nakivo, meeting the hospital’s SLA of one hour, and the product’s reasonable pricing. The solution also offers incremental backup, application-aware backup, instant VM recovery, and instant file/object recovery.

Currently, the solution is installed on a Qnap server to ensure reliable protection of critical data and applications.

“Installation on Qnap offloaded our virtual infrastructure from other tasks and resources. There was no need to purchase a dedicated storage server or a separate backup server, as Qnap gives us both backup and storage in one device. The combination of Nakivo Backup & Replication and Qnap was still 5x less expensive than other solutions,” says Randal Pacheco, IT director, Wahiawa General Hospital.

What sold the hospital’s IT team on Nakivo was the product’s proactive support team.

“The level of support that I received was one of the huge factors in the decision to deploy Nakivo Backup & Replication. Fast and proactive support service is what I needed, in case I had an issue. Support helped me configure our Qnap properly for production and speed. Support was always making sure I had no more issues before closing the ticket. Even when I was away for a couple of weeks, they still reached out and made sure I was taken care of,” he added.

With Nakivo, Wahiawa General Hospital knows that all their VMs are readily available. Application-aware backup ensure that all data in all applications is transactionally consistent.

Incremental backup allows the hospital to only backup changed data to the backup repository, allowing for faster backups. Finally, with instant VM recovery, entire VMs can be restored directly from compressed and deduplicated backups. Important systems can be restored in a matter of minutes.

With the Nakivo solution installed on a Qnap NAS, Wahiawa General Hospital ensures that critical data and applications for the care of patients are available at all times. VMs can be backed up incrementally and all the applications can remain consistent. Entire VMs can also be restored in a matter of minutes, if issues occur. The IT team also saves some time and resources in managing backups.

“Backup & Replication allows us to be a one-man team in supporting our backups, as you can definitely set the software and forget it. The actual team is the support team of Backup & Replication, while we are just the hands. Overall, Backup & Replication gives other similar products a run for their money. When I say money, I mean that the software helped us save thousands of dollars on our VM backup budget,” concluded Pacheco.