Comcast: COVID-19 Response to Help Keep Americans Connected to Internet

On the heels of offering new, low-income Internet Essentials customers two months of free internet and raising the speed of that program’s service to 25/3Mb/s, Comcast Corporation announced additional steps to help ensure people stay connected to the Internet as more schools suspend classes and companies encourage employees to work from home due to the Coronavirus.

“During this extraordinary time, it is vital that as many Americans as possible stay connected to the internet – for education, work, and personal health reasons,” said Dave Watson, Comcast Cable CEO. “Our employees also live and work in virtually every community we serve, and we all share the same belief that it’s our company’s responsibility to step up and help out.”

Comcast is taking steps to implement the following new policies for the next 60 days, and other important initiatives:

Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser.
Pausing Data Plan: With so many people working and educating from home, the firm wants its customers to access the Internet without thinking about data plans. While the vast majority of its customers do not come close to using 1TB of data in a month, te firm is pausing its data plans for 60 days giving all customers unlimited data for no additional charge.
No Disconnects or Late Fees: The company will not disconnect a customer’s Internet service or assess late fees if they contact it and let know that they can’t pay their bills during this period. Its care teams will be available to offer flexible payment options and can help find other solutions.
Internet Essentials Free to New Customers: As announced recently, it’s even easier for low-income families who live in a Comcast service area to sign-up for Internet Essentialshttp://www.internetessentials.com, the nation’s large broadband adoption program. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service was increased to 25Mb/s downstream and 3 Mb/s upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward.
News, Information and Educational Content on X1 and Flex: For those with school-age students at home, the company created new educational collections for all grade levels in partnership with Common Sense Mediahttps://www.commonsensemedia.org. Just say “education” into your X1 or Flex voice remote. To help keep customers informed, it also has created a collection of the most current news and information on Coronavirus. Just say “Coronavirus” into your X1 or Flex voice remote.
24×7 Network Monitoring: Underpinning these efforts, Comcast’s technology and engineering teams will continue to work to support our network operations. Its engineers its network capacity to handle spikes and shifts in usage patterns, and continuously test, monitor and enhance systems and network to ensure they are ready to support customer usage. Its engineers and technicians staff network operations centers 24/7 to ensure network performance and reliability. It is monitoring network usage and watching the load on the network both nationally and locally, and to date it is performing well.

More information and updates from Comcast related to Coronavirus