HPE Firmware to Fix SSD Failure
That could result in data loss at 32,768 hours of operation
This is a Press Release edited by StorageNewsletter.com on November 28, 2019 at 2:30 pmSupport communication- Customer Bulletin
Document ID: a00092491en_us
Version: 1
Bulletin: HPE SAS Solid State Drives – Critical Firmware Upgrade Required for Certain HPE SAS Solid State Drive Models to Prevent Drive Failure at 32,768 Hours of Operation
Release Date: 2019-11-19
Last Updated: 2019-11-22
Description
Important: This HPD8 firmware is considered a critical fix and is required to address the issue detailed below. HPE strongly recommends immediate application of this critical fix. Neglecting to update to SSD Firmware Version HPD8 will result in drive failure and data loss at 32,768 hours of operation and require restoration of data from backup in non-fault tolerance, such as RAID-0 and in fault tolerance RAID mode if more drives fail than what is supported by the fault tolerance RAID mode logical drive. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.
HPE was notified by a SSD manufacturer of a firmware defect affecting certain SAS SSD models used in a number of HPE server and storage products (i.e., HPE ProLiant, Synergy, Apollo, JBOD D3xxx, D6xxx, D8xxx, MSA, StoreVirtual 4335 and StoreVirtual 3200 are affected. 3PAR, Nimble, Simplivity, XP and Primera are not affected.)
The issue affects SSDs with an HPE firmware version prior to HPD8 that results in SSD failure at 32,768 hours of operation (i.e., 3 years, 270 days 8 hours). After the SSD failure occurs, neither the SSD nor the data can be recovered. In addition, SSDs which were put into service at the same time will likely fail nearly simultaneously.
To determine total Power-on Hours via Smart Storage Administrator, refer to the link below:
Smart Storage Administrator (SSA) – Quick Guide to Determine SSD Uptime
Subscribe to our free daily newsletter
