IBM Proactive Support and Support Line

IBM Proactive Support and Support Line for IBM Storage Systems

IBM Storage Systems can be enabled with the support service options of Proactive Support.

This support for storage systems, provided by support specialists, is designed to deliver an integrated approach to proactive, coordinated support for multiproduct and multivendor IT environments while maximizing IT infrastructure availability.

It provides cost-effective support across all IBM hardware and system software, helping maximize the return on IT investment.

When you choose Proactive Support for storage systems, skilled support specialists monitor and support your IT infrastructure.

The support specialists:

• Respond to critical threats and situations using proprietary analysis tools
• Act as a remote extension of your IT staff
• Help to improve system availability, productivity, and recoverability

IBM Support Line for storage support services are designed to complement IT staff by offering technical assistance, addressing product concerns, and diagnosing problems.

Key requirements

• IBM Warranty or IBM Hardware Maintenance (HWMA)
• IBM Software Maintenance (SWMA) or IBM Support Line Support
• IBM Warranty or IBM HWMA are required for the duration of the proposed Support Line Support.

Planned availability date: November 12, 2019