Stuart McGeechan VP of Customer Success, EditShare

EditShare LLC has appointed Stuart McGeechan to VP of customer success.

Responsible for building high-performance teams and programs that amplify customer engagement and enablement, he will define EditShare’s company’s success strategy with responsibility for training, support, and professional service teams.

The appointment, effective immediately, rounds out the EditShare leadership team and positions the company for growth and expansion across existing and emerging markets.

“Customer experience is at the heart of EditShare’s core values. Our mission is to simplify storytelling and enable our customers to be incredibly successful. From the moment they place the order until the time they turn it off and go home, the VP of customer success owns the experience of that customer journey,” states Conrad Clemson, CEO. “We are building a world-class customer success model that moves from reactive response to proactive outreach. It’s a model in which we envision connecting with the customer to let them know that we can make their experience better. EditShare already has the core technology platform that we can proactively enhance. Stuart has the passion, vision and experience to expand how we engage with our customers and channel partners, and the success they can achieve with EditShare.”

As EditShare moves toward software-based solutions and progressively into the cloud, there are opportunities to customize, extend and augment the platforms to enable new levels of efficiency and new revenue opportunities for customers. Under McGeechan, EditShare will be enhancing its customer service programs, including professional services and custom engineering, to onboard new capabilities that enable a support model that proactively engages customers on the potential of their EditShare investment.

Clemson comments on the importance of the role the extended network plays in creating a world-class customer experience: “EditShare has always been committed to growing its business with channel sales partners. So it is important that we drive the expansion of EditShare’s world-class customer success program together. Stuart and his team will work closely with EditShare channel sales partners ensuring they have the tools and support they need to deliver an unrivaled customer experience from workflow concept to delivery and beyond.”

With more than 35 years of experience in systems integration, program management and professional services, McGeechan has built and led skilled and multicultural global teams in North America, Europe, Israel, India, and South Korea, delivering against high-quality performance goals for Fortune 500 companies including Cisco and NDS group. He commands an understanding of broadcast, media and security industries with specific expertise in scoping, deploying and supporting workflows that enable business transformation.