Park Place Technologies Acquires MCSA Group

Park Place Technologies acquired MCSA Group Limited, a UK-based, business-critical IT services and solutions provider.

Park Place Technologies, a large post-warranty data center maintenance firm, will acquire all of MCSA’s business, to further expand its operations.

It will leverage MCSA’s track record to deliver a range of data center and IT services, including MCSA’s expertise in hardware maintenance, reselling capabilities and its reputation for servicing customers in the public sector.

For 40 years, MCSA has focused on delivering support services (break-fix and IT maintenance), and managed services (including BC, monitoring and management). The company is best known for its customer-centric approach.

As a result of the acquisition, MCSA’s customers will benefit from ParkView, Park Place Technologies’ predictive, remote monitoring service. They will also experience greater support throughout their customers’ entire product life cycle, as well as global, multilingual 24-hour support centers and a vast, global supply chain. Park Place Technologies’ customers will benefit from access to more engineers and greater parts inventory.

“MCSA’s heritage of providing end-to-end IT services and solutions, makes them a welcome addition to the Park Place Technologies family,” said Chris Adams, president and CEO, Park Place. “MCSA’s depth of experience supporting the data center infrastructure of customers is highly regarded. With this acquisition of MCSA, Park Place will be the largest TPM in Europe. We look forward to welcoming MCSA’s customers and bringing our award-winning proactive maintenance services and support to MCSA’s customers, while expanding our ability to service current and new customers in the UK.” 

“We are excited to join the Park Place Technologies family as we combine our enterprise expertise and service capabilities to support customers worldwide,” said Roger Timms, MCSA’s founder and chairman.  “This is an excellent fit and builds on the service excellence and customer support which is at the heart of both companies. This is the right move for MCSA, the staff and for me personally. We look forward to introducing our customers to all of the advanced technologies and maintenance solutions Park Place Technologies has to offer, including its AI-enhanced, remote monitoring service, ParkView.”

With expertise in server, storage and networking and support capabilities extending across physical infrastructure and cloud, MCSA has provided multi-vendor break-fix support for 40 years, giving customers 24/7 access to critical care for their data centers and related infrastructure 365 days per year. The company’s network operations center (NOC) enables greater automation and efficiency throughout its service offering. It currently has an operations center located outside of London along with several sales, tech support, testing, warehouses and administrative personnel located throughout the UK.

Park Place Technologies will acquire MCSA’s six offices in the UK, including one office in Scotland.

This is the first acquisition for Park Place Technologies in 2019 and follows four acquisitions in 2018, including Latin America-based CMG-Nicsa, Ireland-based Origina Technology Services, Singapore-based Axentel Technologies and Houston-based Solid Systems CAD Services (SSCS). Together, the acquisitions extended Park Place Technologies’ presence worldwide and represent the company’s ongoing commitment to servicing the needs of its customer base.

MCSA is a family owned IT services business established in the UK since 1979 and provides solutions for commercial and public sector organisations. It employs around 145 staff and operates from 15 service centres based across the UK mainland.

Founded in 1991, Park Place Technologies provides a post-warranty alternative to storage, server and networking hardware maintenance for IT data centers. With 24/7 access to a global contact center, support from the engineers and an array of  services such as ParkView, the company empowers its customers to improve operational speed and maximize uptime. With more than 15,200 customers, including service of all tier-one OEM equipment, its services are spread across 36,000 data centers in more than 141 countries.