Tintri by DDN Opens 122 Worldwide Field Service Depots and Delivers Software Update

Tintri by DDN provides support to customers with the activation and stocking of more than 98% of the planned 122 service depots worldwide.

Also marked the availability of Tintri OS 4.4.3.3, the first OS release since DataDirect Networks, Inc. (DDN) acquired Tintri in September. This accomplishment is the first of many releases the firm has planned over the next few months.

The company continues to focus on investing in people, equipment and infrastructure, as well as optimizing the firm’s ‘Call Home’ facility to deliver class service and support to customers. With the increase in the number of stocked worldwide field service depots, and millions of dollars of the company’s equipment being dispatched to these locations, customers are already seeing the benefits of these efforts. In addition, four-hour service response times have been restored to all customers requiring mission-critical levels of support.

“We’ve clearly seen the benefits of Tintri by DDN’s focus on delivering the best support experience to their customers,” said Mike Murphy, VP, sales, Champion Solutions Group. “Tintri by DDN’s investment and focus on their customers allows us to commit fully to them as our partner of choice for virtualized environments.“

In the last 90 days, dozens of experienced field technical engineering, quality assurance and technical customer service team members have joined the firm. In total, the company has already hired 94 out of the 100 new employees it has targeted to hire by the end of 2018. These talent individuals are having a direct impact on the support capabilities for the firm.

“We were really aggressive in getting the customer support organization back to full strength,” said Scott Crowns, support director, Tintri by DDN. “And it’s paying off – that strong start means that we are well on our way to delivering the best support experience, and sooner than anyone thought possible.“

The company continues rapidly grow engineering, support and technical teams as well as all other functions within the organization. For those interested in applying for a role in this dynamic and rapidly expanding organization.