AvePoint Launches AVA Office 365 Item Restore Bot For End Users

AvePoint, Inc. announced the availability of AVA, (AvePoint Virtual Assistant) an industry’s bot developed to locate and restore Office 365 content for end users, offered as a freemium app in the Microsoft Teams Store.

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When Office 365 users accidentally delete-or can’t locate-files, documents, or emails, they won’t need to call IT. Instead, they can chat directly with AVA in Microsoft Teams. It will automatically perform a search based on the user’s permissions in Exchange, Outlook, and OneDrive’s recycle bin to restore the requested item (even if it’s out of place).

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When integrated with the firm’s Cloud Backup for Office 365 solution, you can also find content that is no longer retained by Office 365’s native backup capabilities. Cloud Backup currently supports more than six million Office 365 users across SaaS instances located in all major Microsoft Office 365 and Azure data centers. This includes FedRAMP-certified United States government data centers that backup more than 9 petabytes of data on a daily basis.

“AVA extends AvePoint’s position as the undisputed leader in Office 365 backup,” said Tianyi ‘TJ’ Jiang, co-CEO, AvePoint. “We were the first to offer SaaS backup solutions for the entirety of Office 365, first to backup advanced Office 365 workloads like Microsoft Teams, and now we are the first to introduce an automated end-user recovery solution via an easy-to-use and intelligent chatbot. We will continue to innovate so our customers always have the best protection for their Office 365 data while empowering business users to do more without burdening IT.“

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Empowering end users and reducing IT burden
AVA gives business users more control, and ensures cloud operations and support teams are more productive.

AVA speedily helps users find, restore, and access whatever content they need-and within minutes. IT professionals no longer have to verify end user identities, determine department cost centers, or comb through Office 365 recycle bins, third party vendor backup indexes, or document version histories to locate content.

The company plans to support all major languages with full NLP (natural language processing) capabilities and further develop AVA’s capabilities to integrate with its full solution portfolio for Office 365. This will include the firm’s Cloud Governance, which is used by organizations to automate the creation and lifecycle management of teams within Microsoft teams.