HPE Pointnext Introduced Operational Capabilities to Datacenter Care Services

Hewlett Packard Enterprise Development LP introduced operational capabilities to the firm’s Datacenter Care services experience designed to transform and optimize customers’ IT environments from the edge to the cloud.

These capabilities, delivered by Pointnext, will help businesses simplify complex IT environments and free up resources to focus on innovation and desired outcomes.

Today’s CIOs and IT executives are looking for solutions and services which deliver agile IT operations and the organizational levers that help them optimize their customers’ experiences and remain competitive. They need to move fast, but are dealing with IT environments which are multi-vendor and multi-cloud consisting of a broad set of critical applications. Managing this complexity end to end is resource-intensive and challenging for IT departments who spend more time addressing problems and updates, instead of focusing on modernization and innovation.

Managing over 4,000 datacenters today, Datacenter Care is an IT environment-wide approach to help customers address their IT challenges and evolve to their desired state of IT. It helps businesses run their IT operations by optimizing day-to-day tasks, integrating technology management and streamlining to a more agile cloud-like model. Pointnext experts work with customers to advise on and provide recommendations on a modernization plan which is designed to help mitigate risk and drive IT operational efficiency so the staff can focus on key IT innovation projects.

Datacenter Care addresses a wide array of routine tasks, from stabilizing and automating customers’ IT environments to streamlining service delivery. To monitor and track the measurable results delivered with this service, the company commissioned an IDC analysis of customers in 2018, which showed that customers gained significant benefits including 25% more efficient IT management; 70% fewer unplanned outages; and five months to payback ^[1].

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Working closely with customers,
the firm is expanding Datacenter Care experience to include:

• Backup analysis and data loss prevention: These capabilities help businesses evaluate their backup processes and procedures by carrying out business impact, backup impact and efficiency analyses. By making specific recommendations, the company helps customers prevent data losses and avoid significant fiscal, customer loyalty and brand reputation issues.

• SAP HANA migration and business alignment: Datacenter Care for SAP HANA environments is now expanded with the addition of new proactive capabilities, which help customers plan for SAP HANA migrations and improve optimal availability and performance.

• Microsoft Azure configuration and management: Building on the firm Pointnext’s capabilities to build, manage and deploy in Azure environments both on-premises and in the Azure public cloud, the company will provide ongoing monitoring and operational support of the hybrid environment through Datacenter Care.

• Performance optimization: Datacenter Care can also help IT teams operate at peak performance from edge to cloud, by identifying the source of performance bottlenecks and suggesting specific actions to help address and better optimize workflows.

• Business risk reduction and advanced security: These capabilities are designed to help customers’ IT departments identify security risks and mitigation strategies with the new vulnerability analysis services that Datacenter Care offers.

• Automation for routine IT tasks: IT is complex with technology silos, legacy tools, and workloads on-premises in the cloud and at the edge. Datacenter Care’s IT automation tools and services help simplify day-to-day routine tasks, maintenance, and provisioning of infrastructure and applications.

• Open source advantages with EnterpriseDB Postgres: The company has experience in migrating and consulting on Open Source Postgres databases in mission critical environments. Datacenter Care’s capabilities provide customers with a set of features and technical support for EnterpriseDB products. By leveraging the firm’s experienced migration teams and tools, customers can cut migration expense, as opposed to doing this work in-house.

Datacenter Care’s enhanced capabilities can be tailored to meet the specific needs of each organization and optimize customers’ desired outcomes.

“HPE’s goal is to accelerate customers’ digital transformation by modernizing IT operations and offering best-in-class solutions. HPE Datacenter Care is built on the vast expertise and IP available from our in-country and global teams, who become extended members of the customers’ IT organization“, said Gerry Nolan, WW senior director, operational services, Pointnext, HPE. “With today’s announcement, we are providing customers with critical skills and tools to help them shift their focus to accelerating innovation“.

The Datacenter Care enhancements have started rolling out in some markets globally, and more will be available to customers and partners at the end of 2018 and early 2019.

Resource:
Blog : Modernize IT Operations: Meet HPE Datacenter Care

^[1] IDC White Paper, sponsored by HPE, The Business Value of HPE Datacenter Care, February 2018