Qnap Service and Warranty Programs Updated in September 2018

QNAP, Inc. knows that maximum up-time and data availability are mission-critical to corporate and enterprise IT datacenters that often run with minimal staff and budgets, yet still need to perform at maximum capacity 24/7 and this is why the company will soon be rolling out its updated service and warranty programs.

With an emphasis on its all-inclusive On-site Service program designed to keep the datacenter running when critical failures affect a QNAP storage system. Premium 2nd-tiered product support with remote diagnostics coupled with the ability to expedite a skilled service technician and a replacement unit at the installation site within the next business day.

Datacenters running with a skeleton staff will benefit from QNAP’s 5-year On-site Service plan. This plan will dispatch a technician within the next business day with replacement QNAP hardware (product may be shipped in advance of the technician’s arrival) and the expertise to get it installed and configured with assistance from the customer’s IT staff. The On-site Service plan will require purchase of a 5-year Advanced Replacement plan and will be offered within 60 days of original purchase of the QNAP hardware. The on-site service plan will be offered within the continental US only.

Customers who don’t required on-site service can still benefit from the Advanced Replacement plan and extended product warranties too. It allows replacement QNAP hardware be shipped in advance of receiving the failed unit back at the depot within the next business days. Advanced Replacement plans and Extended warranties are offered for 2, 3, or 5 years and the plan must be purchased within 60 days of original purchase of the QNAP hardware. The Advanced Replacement and extended warranties is available to US and Canadian customers only at this time. 

All QNAP On-site Service, Advanced Replacement, and Extended Warranty plans will come with QNAP’s Premium Support which gives access to 2nd-tier product support engineers, remote diagnostics, and much more.

The warranty and service programs will be available for purchase from QNAP in September 2018.