Survey Investigates State of IT Operations for SMBs – Kaseya

Kaseya Ltd., provider of complete IT infrastructure management solutions for MSPs and internal IT organizations, announced the results of its fourth annual IT operations benchmark survey – The 2018 State of IT Operations for SMBs. (registration required)

The new data offers insights into how IT groups at SMBs are faring as IT management demands grow in both number and complexity. The survey, based on input from nearly 1,300 global respondents, revealed a number of emerging trends, indicating that change is afoot in the IT operations landscape.

Security Remains Top Concern for Second Year in a Row
This year’s data highlights that for most IT organizations the biggest concern continues to come from the ever-evolving modern threat landscape. Data breaches have serious consequences for SMBs, and if not handled correctly, can decimate the business. The survey found that one in three SMBs have experienced a security breach in the last five years and over one in 10 within the last 12 months.

As a result, it’s no surprise that security remains the top IT priority for SMBs with 54% citing it as their main concern in 2018, up 14% from 2017. Looking ahead to 2019, nearly 60% of respondents anticipate security to be their primary concern in the coming year.

Heavy Focus on Backup
There is a direct correlation between deploying an optimal backup and DR solution and maximizing uptime. In light of the previously stated IT security priorities and growing concerns over data breaches, respondents also cited backup and uptime as critical to their operations. 86% of respondents reported that they experienced at least one IT network outage lasting longer than five minutes over the past year, and 45% reported having two to four outages lasting longer than five minutes. Fortunately, it is possible to mitigate the potential impact of downtime with an effective multi-prong backup strategy that organizations are readily engaged in. When it comes to backup and recovery, 90% backup servers and another 69% back them up both locally and onsite. What’s more, almost 40% reported they run automated DR and have a formal, management-approved BC and DR plan in place. On average, respondents rely on four backup and recovery technologies, demonstrating the critical nature of these solutions.

Top 5 backup and recovery actions among respondents

On average, respondents rely on 4 backup and recovery technologies

Other Highlights

• Increased SaaS Adoption: SaaS applications are a natural fit with Microsoft Office 365 leading the way as the most deployed solution (72%) followed by Dropbox (29%) and Salesforce and Google Suite both coming in with 17%. While turning to a SaaS-based-application provides the functionality that SMBs need, organizations own their data and with that comes the responsibility of data protection – unless they opt to outsource that as well. Slightly more than half of the survey’s respondents use a third-party vendor to protect at least some of their data.
• Compliance is Key, Yet Still Underestimated: PCI and HIPAA/HITECH are the most common compliance requirements respondents adhere to, comprising 64%. Though now underway, GDPR showed that it is still a new standard that global companies are coming to grips with as only 11% of companies adhered to it at the time of the survey commissioning.
• Endpoint Auditing Remains Strong: 84% audit endpoints as part of their asset management processes. Of those, 68% track OS information, 64% track installed software, and almost half track software licensing data (48%).
• Overall IT Strength Development: As IT influence grows, understanding where strengths lie is critical to informed decision making about what must be improved or outsourced. When asked to rate effectiveness in optimizing IT efficiency, the following technologies and strategies were the most common areas of expertise: centralized antivirus/anti-malware scanning (77%), storage and backup (75%), server monitoring (68%), centralized patch management (63%), and remote device access/control (61%).

“Technology today has leveled the playing field between SMBs and their enterprise counterparts-to the point that the size of an organization has lost much of its previous importance. Smaller IT organizations can better compete, but with that comes the realization these organizations have the same challenges the enterprises face,” said Mike Puglia, chief strategy officer, Kaseya. “This research serves as a key indicator for us on the most important technology priorities that affect the midmarket enterprise. Our customers can attest that not only do we learn from this data, but we execute against it. We continuously develop our IT Complete suite of products with these exact needs in mind so our customers are equipped with the technologies they need to succeed.”

Kaseya solutions manage over 10 million endpoints worldwide. Headquartered in Dublin, Ireland, Kaseya is privately-held with a presence in over 20 countries.