Veeam Said Net Promoter Score of 73

Veeam Software, Inc. announced that the Net Promoter Score (NPS) ⁽¹⁾ research conducted by an independent third party shows the company achieved a rating of 73.

This places the company above some of the largest, most respected brands in the world in terms of customer satisfaction, and is 3.5 times the industry average – the fifth consecutive year the company has out-performed the industry.

“Often when we really like a product or a brand, we recommend it to other people,” said Peter McKay, Co-CEO and president, Veeam. “A key part of NPS reflects a customer’s willingness to recommend products or services to others. Survey participants were asked a simple question: How likely is it that you would recommend Veeam to a friend or colleague? And the results speak for themselves. With an overall NPS score of 73, which is 3.5 times the industry average, the satisfaction of Veeam customers far exceeds any vendor in our space. As we add 133 customers a day, and have just surpassed 300,000 customers in total, Veeam employees and partners can be proud of this recognition. It underscores that our maniacal customer focus is paying dividends.”

To create an even more detailed picture of how customers feel about the company’s products and services, participants were questioned on several metrics. Core Key Performance Indicators (KPIs) remained strong in 2018, achieving 9.0+ scores, on a scale of one to ten, for almost all categories:

• 91% of the firm’s customers are completely satisfied with Veeam as a software vendor

• 91% of the company’s customers would recommend Veeam solutions to their friends and colleagues

• 91% of firm’s customers plan to renew their contract when their current contract is complete

• 89% of company’s customers are completely satisfied with features and functionality offered by the Veeam products they are using

The results are overwhelming and together with the NPS they represent powerful feedback from customers across the globe.

“Apps and data are important to our operations as they enable everything from design, collaboration and communication to customer management and logistics,” commented Mario Foster, group CIO, Al Naboodah Group Enterprises. “Veeam easily delivers the availability our organization needs, helps us reduce the risk of data loss, and gives our IT team peace of mind.“

^[1] Sources: Temkin Group Insight Report, Tech Vendor NPS Benchmark, September-October 2017; Veeam CSAT Research conducted by Market Intelligence International, March-April 2018