ServiceNow Cloud Automation Platform Handles 25 Billion Queries per Hour

MariaDB Corporation announced that ServiceNow, Inc. is transforming work with the power of MariaDB TX, which as ServiceNow’s database of choice is serving 25 billion queries per hour while storing tens of petabytes of data.

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MariaDB is critical to ServiceNow’s cloud automation platform, a solution that 40% of the world’s 2,000 companies rely on to transform their service delivery.

In a keynote at the company’s annual user conference, M|18, Tim Yim, director operations, ServiceNow, detailed how ServiceNow operates at massive scale on cloud infrastructure and with MariaDB.

“Our work with MariaDB has given us all the technical capabilities we need for our platform and a level of responsiveness I’d characterize as going ‘above and beyond,‘” Yim said. “Whether they’re addressing a question or a challenge we have in real time, or accepting input into the product roadmap, MariaDB is ready, willing and eager to collaborate.“

ServiceNow focuses on near-perfect availability with redundancy built into every layer of its cloud platform. Reliability is vital to all its customers, particularly to those supporting tier-one critical systems such as hospital magnetic resonance imaging (MRI) machines and engine equipment in power facilities. Uptime is a must. ServiceNow deploys MariaDB TX over its multi-instance architecture to provide HA.

“We are grateful for the collaborative relationship with ServiceNow that helps guide the MariaDB roadmap,” said Max Mether, head, server product management, MariaDB “Customers like ServiceNow inspire new ideas for our products and validate new features, which in turn benefits the broader MariaDB community. Going forward, we’re excited about further expanding the scope of our work together as ServiceNow’s business continues its impressive growth rate.“

The company fulfills the open source mandate for ServiceNow and also proved to be a collaborative development partner.

Today, the two companies continue working together on new features around real-time data definition language (DDL) as well as plans to enhance encryption for cloud computing.

Resources:
MariaDB M|18 keynotes live
Read MariaDB M|18 conference highlights