StorTrec to Provide Onsite Services for Infortrend

Infortrend Technology, Inc. announced that StorTrec AG has been appointed to provide onsite services for Infortrend storage solutions.

With options like 9×5 office hours or 24/7 onsite which include public holidays and out-of-office hours, Infortrend customers in EMEA countries are offered non-stop support and service coverage.

Data availability is critical to business, and Infortrend storage solutions provide the performance, security and resilience that businesses are looking for. Infortrend and StorTrec have now joined forces to offer a wider coverage of onsite maintenance, helping businesses to reduce downtime, and enhance the data availability.

With skills and training provided by Infortrend, StorTrec engineers can provide technical assistance via email/phone, and on-site diagnostic with short response times. Parts can be exchanged onsite in situations like hardware failure. Infortrend provides the spare parts and manufacturer support in case of escalations requiring in-depth technical analysis.

“We are very pleased to work with Infortrend and provide its customers with the best support and technical services. Our experience and technical expertise on storage products can no doubt meet the demands of both Infortrend and its customers,” said Mark Narraway, business director, StorTrec.

Teddy Lin, GM, Infortrend Europe, commented: “Infortrend always want to provide more to our customers, as they deserve our best products and best services. With StorTrec’s experience and expertise in support, we believe they can provide our customers with excellent on-site services.“