Alex Hesterberg Chief Customer Officer, Turbonomic

Turbonomic, Inc. announced that Alex Hesterberg has joined the company as its first chief customer officer, reporting to CEO Ben Nye.

In the newly created role, he will drive the company’s customer-centric business approach to help customers accelerate and activate their hybrid cloud journey, and be responsible for establishing, scaling and executing a holistic strategy for all customer-facing initiatives, programs and activities.

The appointment reflects Turbonomic’s deepened commitment to customer success as it continues to grow customer segments, industries and use cases.

He is the latest addition to Turbonomic’s executive leadership team and follows other appointments that include Bill Veghte as executive chairman, Jennifer Heard as head of global strategic partners, and Kara Gilbert as chief people person. Additionally, Gary Reiner, operating partner at General Atlantic and former CIO of GE, recently joined the company’s board of directors.

“Customers want a trusted advisor and partner that they can rely on to activate their hybrid cloud environments,” said Nye. “Creating the role of chief customer officer is important to our long-term strategy and core to delivering a world-class customer experience. We are excited for Alex to join the team, and I am confident that his leadership, customer-first attitude, and positive track record of helping customers navigate the challenges they are facing will help us scale and strengthen the great foundation we’ve built.“

In this new role, Hesterberg will oversee worldwide customer success and services, technical support, pre-sales system engineering and renewals.

“Uniting these critical touch points into a single organization will expand our ability to automate, scale and drive further consistency in customer engagement,” he said. “I could not be more excited to join the team and partner with our customers to help them accelerate their journey to hybrid cloud.”

Hesterberg is a 20-year tech industry veteran with a track record of delivering end-to-end measurable customer impact, and building customer-centric services and solutions at growth companies. Most recently, he held the position of VP of customer success and technical field operations at Pure Storage, where he built the company’s global technical field organization. Prior to Pure Storage, he held executive and leadership positions at Riverbed Technology, Sailthru, Inc. and Symantec Corporation. He began his career as a database architect and developer at Computer Sciences Corporation (now DXC).

Hesterberg earned a Bachelor of Arts degree from Georgetown University. He is an investor and advisor for several start-up companies and has served on the advisory board of the Technology Services Industry Association and Cornerstone Technologies.

Turbonomic enables organizations to control any workload, on any infrastructure, anywhere, anytime. The company recently announced advancements to its hybrid cloud management platform, accelerating public cloud migration and lowering monthly public cloud bills by 30% on average.