Sesame Software Launched Cloud CRM Backup and Recovery Solution

Sesame Software has launched the first of many cloud-based backup and recovery services beginning with a solution for Salesforce.com customers, using their Relational Junction for Salesforce product as the underlying technology.

Since September 2004, the company has sold on-premise solutions for reporting data warehouses, integration hubs, and data compliance.

Rick Banister, CEO, Sesame Software, notes: “There has been a paradigm shift toward cloud backup solutions as organizations are becoming more comfortable with trusting vendors to manage their backups and less trusting of their own organizations in administering, securing, and recovering that data. Real-world recovery events have pointed out the need for a vendor-supported solution with experienced Professional Services staff that is ready for any recovery scenario. We’re hearing reports by customers of competing backup solutions that their daily backups are missing data and that the recovery tools are either completely lacking or too primitive to actually perform a recovery.“

The company is taking a different approach than other vendors in this space. Instead of trying to build a solution that is both powerful yet has a ‘one button’ interface; the firm provides on-demand professional services to perform any type of recovery needed. Using Relational Junction for Salesforce enables recovery to any field in any record to any point in time, once the backups have started, including the option of a complete data restore.

Banister points out: “No two recovery events are the same. We consult with the customer requesting the recovery to find out exactly what happened, when it happened, and work out what our Recovery Team needs to do to fix the problem. We can be as granular or as broad as you need, without customers having to learn a complex recovery process in the middle of a crisis.“

IBM Corp. provides the secure and reliable cloud infrastructure for the company in regions required by customers.

Sesame will perform a time-based incremental backup of Salesforce data throughout the day – not just once a day – and keep every version of every record so that we can recover any data back to any point in time.