MSP N-central 11 Remote Monitoring and Management From SolarWinds MSP

SolarWinds MSP UK Ltd. announced the next generation of its remote monitoring and management (RMM) platform, MSP N-central 11.

Available, it is designed to simplify and automate the day-to-day management of core IT services. New features include integrated firm’s Backup and Recovery, custom PSA integration, and role-based permissions to help MSPs provide a customer experience, streamline operational costs, and deliver peace of mind through greater security measures and proactive management.

“MSP N-central 11 is our first platform and major product integration announcement under the SolarWinds MSP brand, and comes just weeks after announcing our new roadmap,” said John Pagliuca, GM, SolarWinds MSP.

MSP N-central 11 is highlighted by the integration of MSP Backup and Recovery into the RMM platform. Backup and Recovery gives MSPs the ability to deploy, manage, and report with an easy-to-use, direct-to-cloud solution that can be tailored to suit the most demanding backup and recovery tasks. With a few simple clicks, MSPs can deploy the software to their managed devices, select files and folders – or a full system to backup – and instantly have the critical contents of their end-users’ devices safely stored offsite in the cloud. Recovery is also streamlined, either directly from the offering’s locally stored ‘Local Speed Vault’ or from the cloud storage itself.

“The new functionality within SolarWinds MSP N-central meets the needs of our technicians and helps us exceed the expectations of our customers,” said Thomas Curtis, internal systems manager, Innova Technologies, Inc., a company’s partner based in Green Bay, WI. “The integrated backup and recovery, along with the advanced automation, monitoring and security in MSP N-central 11 make it easier to build and protect our customers’ networks and keep their data safe.“

The platform’s role-based user permissions are designed to bring levels of security to MSPs. With this feature, they can create groups and user profiles and gain greater precision when it comes to granting selective access to core functions within the MSP N-central server. All user permissions can be set up easily within the RMM console, making it simple to arrange tighter control over technician access.

Through custom PSA integration and API-level connectivity to MSP N-central from the MSP’s ticketing system of choice, channel partners gain access from the RMM platform to all of the functionality of their preferred PSA.

Features within MSP N-central 11 include:

• Patch control homepage: This patch management dashboard allows IT service providers to bring all patch management elements together in a single, easy-to-navigate screen.

• Mac scripting: Support for BASH and AppleScript languages enhances automation across Mac devices – directly through MSP N-central agents for Mac.

• AVD 6.0 (AV Defender engine upgrade): The AV provides an engine that is more lightweight with a lower processing load to lessen the impact on system performance. It also includes an enhanced anti-ransomware component to help keep customer data protected for the growing threat of ransomware.

The company offers IT automation, security, and network and service management – both on-premises and in the cloud. Further differentiating its solutions, firm’s leverages data analytics and MSP Risk Intelligence to provide actionable insights that MSPs can use to compete more effectively and better serve their customers.

“We are committed to leading the market in everything we do and will continue to enable our channel partners to be the world’s most successful and efficient MSPs,” said Pagliuca. “A top priority across our organization is to deliver MSPs the ultimate competitive advantage in RMM, backup, and security platforms, and we are achieving that by continually investing in R&D and business resources that will make them more valuable to their customers.“