MySherpa Delivering Backup and BC Services

Continuum Managed Services LLC, an IT management platform company, released a case study on Delaware-based MySherpa, provider of a complete suite of managed IT, cloud, data protection and other technology services.

The company relies on Continuity247, Continuum’s backup and DR (BDR) platform. It is supported by a Network Operations Center (NOC) with more than 700 technicians resolving thousands of alerts, 24x7x365, to deliver BC and DR to clients. MySherpa supports a number of verticals including healthcare, legal and financial services.

“Continuity247 is a robust platform that works exactly the way it’s supposed to, and I simply don’t have to worry about backups as much as I have with other solutions,” said Ethan Tancredi, president, MySherpa. “Continuity247 has allowed us to reallocate internal resources that were previously spending time verifying backups, troubleshooting failures or responding to other issues. We can now rely on Continuum’s tools and personnel to complete these tasks, and our engineers are operating more efficiently-they’re able to focus on driving more value for our customers.“

Continuity247 combines a feature set with direct support from NOC technicians who provide day-to-day monitoring, management and support for client backups. A differentiator for the platform, Continuity247’s Tru-Verify proprietary technology moves beyond traditional screenshot verification. Tru-Verify provides MSPs with video verification that confirms the integrity of recovery points and simplifies troubleshooting. MySherpa has tangible proof that a server has virtualized properly, allowing them to show clients that they are delivering a rock-solid backup service.

The team at MySherpa has been deploying Continuity247 with each of its new customers and has begun upgrading existing clients who are undergoing system refreshes using Continuum’s Tech Advantage program. Through this program, MySherpa has NOC technicians migrate clients to Continuity247 for them. The team spends approximately two or three hours getting everything set up, and the NOC handles the rest. Projects can be completed after hours or on weekends, minimizing downtime for customers.

Case study