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38% of Respondents Experienced Failure With SSD – Kroll Ontrack

Of those two-thirds lost data

According to a SSD technology use survey (1) by Kroll Ontrack LLC, provider of data recovery and ediscovery, 92% of nearly 2,000 global respondents are using SSD technology, but a growing number reported experiencing a failure. Of those who experienced failure, nearly two-thirds (64%) lost data.

Businesses and consumers continue to move toward SSD technology,” said Jeff Pederson, senior manager for data recovery, Kroll Ontrack. “Aside from the sheer speed and reliability of solid state drives, prices have decreased to become more competitive with traditional storage. Nevertheless, users are less than perfect and, as our research shows, failures do occur.”

Over one-third of survey respondents (38%) indicated they experienced a failure with SSD, and of those, 23% lost data. Relatedly, SSD recoveries at Kroll Ontrack have become a larger percentage of the full mix of media types on which data recovery is performed.

Pederson added: “While adoption of SSD is up and failure rates between SSD and HDD are consistent, the types of failure are generally different. With HDDs, a bad motor or scratch in the platter can cause failure. Because there are no moving parts in SSDs, general electric failure or wear leveling failure are more common.  When failure leads to data loss, it’s not uncommon for IT admins and consumers to utilize data recovery software to attempt recovery, as demonstrated by nearly three-quarters of respondents who took that approach.”

As SSD technology proliferates, there is a burgeoning market for other advanced storage technologies like solid state hybrid disk, helium drives and HAMR HDDs. In all cases, use of these advanced storage technologies is up slightly from last year’s survey: SSHD and helium drives grew two percentage points and respondents indicate integration of HAMR HDDs into their enterprise. (Note that HAMR HDDs were not measured in the 2015 SSD survey.) Global adoption of SSHD stands at nearly a quarter of all users (23%), helium drives at 3% and HAMR HDDs at 2%.

Advanced storage technologies are certainly expanding at the enterprise, but SSD growth continues to dominate the current market,” said Todd Johnson, VP, data and storage technologies, Kroll Ontrack. “In fact, 80% of survey respondents indicated SSD use in laptops and mobile devices, nearly two-thirds in desktops, and 23% in servers. Only 5% do not currently leverage SSD technology in some capacity, with over half citing cost as the most common barrier. Given the known performance benefits and decreasing costs, we expect continued rise in adoption.”

Typical Causes for SSD Data Loss for Kroll
Unlike HDDs, SSDs store data in flash memory chips. Data loss can occur with SSD storage devices due to physical damage to the flash chips and how data is logically stored on them. Here are some common failure types with SSD drives:

  • Electronic component failure
  • Controller chip failure
  • Flash cell degradation from natural use
  • Power surges or failures
  • Damage to printed circuit boards
  • Damage to connectors
  • Data corruption after firmware updates
  • Additionally, SSD storage devices are not immune from traditional data loss events such as human error, computer viruses, natural disasters, and software/program corruption.

(1) May 2016 email survey of 1,849 Kroll Ontrack data recovery customers across North America, Europe and AsiaPac.

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