PRO Archiver for Alfresco’s ECM From Crawford Technologies

Crawford Technologies announce PRO Archiver for Alfresco, a next-generation customer communications archiving solution integrated with Alfresco Software, Ltd.‘s enterprise content management system.

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PRO Archiver for Alfresco is built with technology from Crawford and helps organizations save millions of dollars in printing costs by digitizing vast amounts of customer account information and making it instantly accessible to customers online and from today’s mobile devices.

“Today, customer demand for instant access to account information requires organizations to re-evaluate the way they manage customer information,” said Tim Nelms, lead, archiving business unit, Crawford Technologies. “Customer information often is stored across a costly and incompatible array of systems, even in costly print format. PRO Archiver for Alfresco offers companies a path forward using today’s only modern enterprise content management platform, so they can adopt a simpler, modern, and more nimble method of managing customer information that leverages their investment in Alfresco.“

In a recent AIIM survey, research showed that only 32% of organizations provide digital online access to customer communications, with 53% having no customer access to digital communications at all. This gap in providing customer communications in a channel preferred by the end customer illustrates the growing need for the PRO Archiver for Alfresco solution.

“Alfresco’s platform enables users to rein in content chaos to mitigate risks. Content is king, and Alfresco makes it easier to protect valuable content and meet compliance obligations with enterprise-grade security that extends all the way to end user devices,” said Jerome Agnola, director, alliances, Alfresco Software. “We’re excited to be working with Crawford Technologies on PRO Archiver for Alfresco, a cost-effective solution for the critical function of customer communication archiving.“

PRO Archiver for Alfresco is available.

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