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Kroll Ontrack Perform Data Recovery Services for Software-Defined Storage Data Loss

Being able to decode configuration

Kroll Ontrack, Inc. is able to perform data recovery services for leaders in Gartner’s Magic Quadrant of Software-Defined Storage.

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Applying their proprietary data recovery methodology, Kroll Ontrack is able to decode the configuration for software-defined storage solutions and restore access to data at the point in time in which it was lost. This capability provides businesses with a viable resource when data loss occurs in these environments.

Popular for its simple deployment and management, software-defined storage empowers system administrators to configure unallocated storage in minutes and distribute usage across multiple disks in multiple arrays for optimal efficiency. However, if an error occurs during configuration or when patches to the software or hardware are deployed, for example, data loss can occur. The data loss occurs when the system pointers to where the data resides have been removed.

Just because the software-defined storage system pointers are gone, doesn’t mean the data isn’t somewhere on the system,” said Jeff Pederson, senior manager, data recovery operations, Kroll Ontrack. “However, recoveries from these systems are complex because each and every software-defined storage solution has its own proprietary method of storing data, similar to what hardware manufacturers did with RAID technology. Whether it is EMC, NetApp, Dell, HP EVA or another software-defined storage solution, Kroll Ontrack has established a proprietary method to decrypt the SDS configuration, enabling our data recovery engineers to read the raw data blocks and therefore ‘turn back the clock’ to the systems’ original settings. This capability provides businesses with a viable option when their most recent snapshot or backup is not current or functional.

Kroll Ontrack has seen a rise in requests for software-defined storage recoveries from businesses that have been told recovery is not possible. The company successfully addressed 53% more SDS jobs in 2014 compared to 2013.

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