DriveSavers Joins Dell’s ProSupport Program

DriveSavers, Inc., in data recovery, eDiscovery and digital forensic solutions, has joined in an enhanced partnership with Dell, Inc.

As a participant of Dell’s Collaborative Support Program (CSP), DriveSavers will help enhance the service Dell customers receive when they are in need of data recovery or eDiscovery services. DriveSavers helped pioneer the data recovery service industry 30 years ago, and has been referred by Dell as a third-party data recovery solution for close to two decades.The company supports all of Dell’s products from workstation to storage server lines including desktop and laptop HDDs as well as SSDs.

The premise of Dell’s CSP is to connect third-party companies that have expertise in hardware and software with Dell’s ProSupport division. As a result, customers receive enhanced service and improved incident resolution. DriveSavers commitment to customer service, 24/7 availability of US-based phone staff and data security protocols make them the complement to Dell’s CSP.

“DriveSavers is honored to b part of Dell’s Collaborative Support Program,” said DriveSavers president Scott Moyer. “Our referral partnership with Dell began many years ago. This latest collaboration demonstrates once again that Dell has customers’ best interests in mind as they continue to vet and recommend DriveSavers data recovery, eDiscovery and digital forensic services.“

As a data recovery company to post proof of annual, company-wide SOC 2 Type II audits, DriveSavers services meet the security protocols for financial, government, corporate and healthcare industries. Dell recommends DriveSavers as a support component and third-party solution provider, closing the circle of customer care while guaranteeing privacy and security in protecting digital intellectual property.

“The longevity of our partnership with Dell is due in part to our ever-evolving R&D in pioneering recovery processes for PowerEdge, PowerVault, EqualLogic and Compellant systems,” said Chris Bross, DriveSavers CTO. “This latest enhancement in the ProSupport Collaborative Support Program reinforces our continued commitment to provide the best in customer care.“

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