Asigra Expands Hybrid Partner Training and Certification Program

Asigra Inc. announced enhancements to the company’s solution training and certification program.

The Asigra Hybrid Partner Training and Certification Program has been expanded to elevate the partner and end-customer experience as adoption of cloud-based data recovery services gain traction.

Enhancements include:

• In-class instructor led training
• Virtual instructor led training in multiple time zones with no travel costs or time out of the office
• E-learning for partners
• E-learning for customers
• Pre-sales training
• Multiple certifications and levels: Asigra Certified Engineer (ACE), Asigra Certified Professional (ACP) and Asigra Certified Associate (ACA)
• Free support for partners with ACE certifications
• Per support incident pricing (fair, per-use pricing)
  

“Asigra training sessions are expertly run by incredibly knowledgeable lecturers,” said Tomasz Krupa, service desk technician, Databarracks Ltd. “The sessions provided answers to all of my technical and service-related questions and gave insight into complicated real-world scenarios. They enable our team to deliver a first-class customer support experience.”

Asigra technical training enhancements are part of a certification program to grow the service provider knowledge-base for Asigra products. The certification program has also been enhanced with new certifications, including the ACA, ACP and ACE. The program starts with the ACA, progresses through increasing skill competencies and culminates in the highest level certification, ACE.

The new training and certification program improves the end-customer experience by improving the service provider knowledge-base while lowering operational costs. Service providers are supported by a trained team that will assist in streamlining deployments for the partner organization’s customer base. Participants in the program gain critical skills and techniques to optimize installations for quality service delivery. Furthermore, the program enables team implementation of best practices and supports better customer utilization.

“The diversity and complexity of many customer environments, driven by the proliferation of devices, platforms, locations and data volumes require a deeper understanding of the techniques available to streamline solution delivery,” said Reid Warwick, CTO, Armada Backup Services, Inc. “Participation in the Asigra Hybrid Training and Certification Program has expedited our time to market and customer response capabilities – improving operations from initial deployment to post-sales support and maintenance.”

The industry standard pricing model for vendor technical support is often included as part of the customer’s SLA where support services are paid for whether they are used or not. Some vendors include ‘free support’ which is never free as billing is hidden and embedded within product pricing. With the Asigra program update, per support ticket pricing is being introduced to continue Asigra’s focus on value-based solutions. Per support ticket pricing follows a pay-per-use model which is fairer than other models as partners only pay based on their consumption.

“Asigra incentivizes its partners to have the best trained teams available, who will in turn provide the best customer experience to end users,” said Stephen Lee, VP, technical support, training and services, Asigra. “We are focused on providing the best partner support possible and by rewarding partners with the best technical knowledge we deliver greater overall value for the customer.“