IBM TS3000 System Console

IBM TS3000 System Console (TSCC) is a service tool that provides service and support functions from a centralized location.

These functions include error initiated problem reporting, wellness checking, and remote services such as remote monitoring support, which are beneficial to both you and the service representative.

The main benefits of a TSSC include:

Remote support enablement
Faster data offload via broadband call home through Electronic Customer Care
Reduced repair costs
Improved serviceability
Better proactive maintenance

TSSC can provide remote support for many virtual tape storage product frames and unique attached tape systems. Examples of virtual tape storage product frames include TS7740, TS7720, and TS7650G. Some examples of unique attached tape systems are TS3500 and the 3592 Model C07 Tape Controller.

The TS3000 is used to complete the installation and follow-on maintenance service of several products. A TS3000 connection is mandatory at time of installation for the following products:

3592 Model C07, in a rack or in the 3952 Model F05 frame
TS7700 solutions installed in the 3952 Model F05 frame

The 3584 Model L23 and L53 subsystem can take advantage of the advanced call home capabilities for an open systems environment with the attachment to TSSC.

TSSC code 7.4.x, or higher, is shipped with the new TSSC features. Older levels are not supported on this hardware.

Planned availability date: December 5, 2014