Alliance Storage Technologies Partners With Essintial Enterprise Solutions

Alliance Storage Technologies Inc. (ASTI) and service provider Essintial Enterprise Solutions, LLC, partner to provide ASTI data archiving customers with the best possible maintenance and service coverage available in the US and Canada.

ASTI offers worldwide 24 x 7 support services for Plasmon and ASTI data archive systems through its network of ASPs.

“ASTI is always looking for service partners that share our commitment to providing customers with high quality service“, said Chris Carr, CEO, Alliance Storag. “This new service agreement will allow ASTI to expand the superior customer services our valued US and Canadian customers and distributors have come to expect. We are happy to have Essintial Enterprise Solutions on our team as we share similar customer-oriented principles.“

ASTI certified ASP’s are required to meet specific standards for quality service ensuring that all customers receive the highest level of expert care and support. ASP’s are directly backed by ASTI’s support team experienced at providing tsupport services across a variety of industries. ASTI’s ASP network provides customers with coverage and availability options for their maintenance service and support plans.

Essintial will be providing on-site labor and logistics for customers operating under ASTI service agreements as well as time and materials support for services required outside of contract coverage. ASTI’s responsibilities includes the supply of manufactured and certified parts, advanced support including software and hardware engineering support, problem analysis, and repair recommendations in concert with Essintial’s onsite FE’s.

“Essintial is very excited about this partnership with ASTI“, states Tom York, Essintial CEO and former IBM global services executive. “Attaching our suite of support and professional services to the outstanding data archiving solutions of Alliance Storage Technologies truly gives their clients a seamless end to end, long term solution.“

The mutually beneficial partnership between the companies merges the expertise of both organizations extending service capabilities for customers. The agreement will enable Essintial to repair and maintain ASTI AA and G Series libraries, and legacy equipment such as Plasmon M, D and 12-inch series, and Filenet OSAR libraries, as well as HP and IBM libraries.

Essintial will also be available for new equipment installations and onsite system upgrades and many other related services.