X-IO Appoints Unisys to Add IT and Professional Support Services

Unisys Corporation has won a three-year contract to provide global IT support services for customers of X-IO Technologies (Xiotech Corporation), a provider of intelligent information storage systems.

Under the terms of the contract, X-IO Technologies can have Unisys engineers handle installations and on-site maintenance in more than 100 countries. In addition to offering break-fix services, Unisys will offer professional services to new and existing customers for all of X-IO’s storage systems.

“X-IO products are highly reliable and rarely need servicing. In fact after installation, the vast majority of our customers benefit from true zero touch storage in excess of five years,” said Ronald George, VP, global services, X-IO. “Unisys’ appointment provides an extra insurance policy for our customers. Picking a single service partner with so much expertise adds further depth to our support services and means we continue to respond quickly with the right solution or support any time a customer experiences a service event. Unisys’ global presence and world-class service-delivery capabilities give us confidence that X-IO customers everywhere can get the service they need when they need it.”

Initially, Unisys will provide services for X-IO customers in the AsiaPac and EMEA regions, with service in North America and Latin America/Caribbean to follow.

“We are excited that X-IO has chosen Unisys as its support partner,” said Ron Frankenfield, president, Unisys global managed services. “By providing comprehensive, timely service, we can free X-IO to concentrate on its rapid growth strategy and enable its enterprise customers to benefit consistently from X-IO’s world-class storage technology.“