Cloud Backup Installation and Configuration Services From Asigra

Asigra Inc. announced installation and configuration support to help service providers and the enterprises they serve to deploy Asigra cloud backup with minimal IT impact.

The service allows customers to select from basic setup to full deployment of all the software suite components to ensure data recovery services and solution enablement.

The Asigra Installation and Configuration Services (ICS) team complements partner/user IT resources with professionals who are available to help enterprises and service providers increase the efficiency and optimization of their backup environments. With experienced engineering and development service professionals focused on helping organizations overcome hardware/software installation and configuration complexities, Customers are able to realize their backup infrastructure objectives.

The suite provides flexibility in how the company supports its partners. Customers or partners may choose from one of the standard offerings or select a customized service based on an hourly rate.

Selections from the professional services suite:

Design Service: Suited to service providers who need assistance with the design of a new installation or need to redesign an existing installation. Working with the service provider, it will design a solution to meet the business requirements to ensure stability, redundancy and performance, within the parameters of the requirements.

Upgrade/Migration Platform Service: Offers the capability to migrate from a Windows platform to a Linux platform or vice-versa. This service is for customers that wish to expand their current infrastructure to accommodate greater business demands or who are using an older version of software that needs to be upgraded.

Health Check Service: Designed for those customers who are concerned they are not maximizing their backup solution. The service provides 3 days of onsite Asigra architectural and environmental review culminating in a report outlining recommendations to meet backup requirements.

Architecture Configuration Service: Designed to assist customers that have Asigra software which needs to be configured into a grid or cluster configuration. Upon completion, computing performance will be improved with tasks being distributed across multiple nodes, allowing more data to be processed, thereby shortening the backup window. The service is useful in ensuring that the architecture supporting Asigra is in a HA configuration for BC and confidence.

RFP Proposal Creation/Review Service: For those service providers who need Asigra’s assistance with their portion of their proposal response to an RFP, the company offers the RFP Proposal Creation/Review Service. The level of engagement is determined by the service provider, from ‘Review’ to ‘Creation’ of the portion of the proposal.

Managed POC Service: For those service providers who may have a gap in resource or skill set, to carry out a POC, the business offers the managed POC service. While the service provider remains engaged at all times, services will be the lead technical resource in the POC and manage the POC to the specifications of the test plan outlined by the end user.

Custom Report Creation Service: Having visibility of the correct reporting data in a format that fits user requirements is critical for monitoring. The custom report creation option leverages senior-level engineers and developers to assist in developing a database script that generates consistent reports with the same user-defined parameters as required.

API Custom Integration: In order to improve business processes, efficiencies and integration between web services and applications, it assists with the development of custom APIs for integration with existing user application(s). In this level of support, the company configures and tweaks ‘Out-of-the-Box’ APIs to enable interoperability.

The ICS portfolio is tiered into three service options with selections based on the volume and class of capabilities to be installed and configured.

These include:

Bronze: Vault setup and basic configuration – DS-System, billing, Backup Lifecycle Management (BLM) and autonomic healing setup.

Silver: Vault setup and basic configuration – DS-System, billing and BLM, autonomic healing, creation and configuration of 3 backup sets and retention rules, schedules + install and configure the NOC (DS-System, license server, DS-Billing server and BLM archiver).

Gold: Vault setup and basic configuration – DS-System, billing & BLM, autonomic healing, creation and configuration of 3 backup sets and retention rules, schedules + install and configure the NOC (DS-System, license server, DS-Billing server, BLM Archiver) + environment optimization (advance parameters of the DS-Clients, DS-System, NOC, BLM archiver, billing server and performance tuning) LAN storage discovery and Virtual DR setup.

“The IT landscape and organizational requirements differ substantially from one enterprise to the next as does the complexity of certain environments,” said Bruce Hall, Director of managed services, Daymark Solutions Inc. “Asigra Professional Services provides assurance in knowing that regardless of the deployment scenario, they can configure or customize the environment for ease of management, proving rapid ROI and validating Asigra’s value beyond software.”

“The professional services suite allows us to better support our customers and partners by providing engineer- and developer-driven guidance to ensure that new or enhanced installations are calibrated to their specific needs,” said Stephen Lee, VP, technical services, Asigra. “Asigra Professional Services speeds time-to-revenue for service providers while expediting BC for the enterprise customers they serve, expediting the financial and operational advantages of cloud-based data recovery.”

It is available with pricing based on the options selected.