Unitrends Brings Out Hardware, Cloud and Support Services

Unitrends, Inc. announced hardware, cloud and support services that enable resource-constrained IT administrators to manage storage and backup demands without increasing operational expenditure.

The services provide unified data protection, flexible purchasing options, upgrades and discounts, as well as regionally-based customer support, among other benefits. These services increase the ROI customers can expect from the solutions, which deliver heterogeneous data protection at low TCO.

“From day one, Unitrends has existed to provide small and medium-sized enterprises with the same levels of data protection that their enterprise counterparts receive, but at a price point they can afford and with the ease-of-use they require,” said Dr. Mark Campbell, Unitrends’ chief strategy and technology officer. “Our new hardware, cloud and support services exemplify this mission and equip IT admins with the tools needed to manage agile environments and evolving data demands without increasing spend or adding personnel. No other services program out there matches the ROI that our offering provides. We truly enable IT administrators to focus on revenue-generating business rather than their backup, and in today’s world, that’s an invaluable advantage.”

Hardware Specialty Services
The company is known for providing broad data protection appliance family. Its unified data protection offering, comprised of Unitrends Recovery Series, scalable backup and recovery physical appliances, and Unitrends Enterprise Backup, software-only virtual appliance, is a family of solutions priced specifically for SMBs. Expanding upon this product portfolio, the company announced three additions to the recovery series family:

• Recovery-863, which demonstrates the power its scale-out architecture;

• Recovery-824, the company’s first 4TB appliance, and

• Recovery-313, its first 3TB appliance for the desktop.

The company also unveiled two hardware specialty services to reward recovery series customers:

• Recovery Series Pledge Program – Guarantees customers a new appliance at their original capacity every four years, with a next-day shipment SLA.

• Recovery Series Pledge Plus Program – Protects customers from rampant data growth by guaranteeing them a new appliance of up to double their original capacity every four years, with a next-day shipment SLA. It’s is the only vendor offering a 100% capacity growth guarantee after four years.

With these programs, customers can reap the benefits of latest hardware without having to do an expensive upgrade. These specialty services, in addition to the unified data protection offering and simply scalable architecture, provide customers with enterprise data protection across heterogeneous environments at a low TCO.

No Limits Licensing, No Limits Cloud
The company offer no limits licensing, which enables customers to protect growing IT environments without worrying about ‘backup tax,’ such as fees associated with protected system count, OSs or applications.

The company now also offers no limits cloud, an unmetered cloud service that enables customers to replicate up to their entire on-premise appliance for one price. Data dedupe techniques and Disk-to-Disk-to-Any on-premise granular archiving are integrated with the cloud replication offering, enabling customers to optimize their WAN bandwidth.

It is an alternative to the standard cloud service, a metered offering at a monthly rate of 25 cents/GB.

Customer Support Services
The regionally-based support team boasts a customer satisfaction rating exceeding 98%, demonstrating the continued commitment to providing customer support. In further executing on this commitment, the company announced three core support services designed to make the customer experience better:

• Gold – Includes proactive monitoring, software updates, 8×5 telephone support, 24×7 email support, and a three-to-five day shipment guarantee of replacement parts and units.

• Platinum – Includes all services of the Gold package, as well as 24×7 telephone support and accelerated SLAs.

• Premier – Includes all services of the Platinum package, as well as a named account service representative, a configuration review every six months and accelerated SLAs.

The local support teams understand customers’ environments and make support as painless as possible through rapid response and resolution times.

Unitrends’ new hardware, cloud and support services are available. The recovery series pledge plus and pledge programs require an active core support service contract.