Seagate Online Backup Not Available Until October 18

Seagate Technology LLC send the following email to the users of Seagate Dashboard cloud storage service:

Hello Seagate Cloud Storage user,

Seagate Dashboard cloud storage service is going through some updates. As a result, the upload capability of the cloud service will be unavailable for a few days (October 3rd – October 18th) while the updates are processing and testing. This means any backups scheduled during that time will be suspended or may result in errors.

Data already stored on the cloud service is still available via https://cloudstorage.seagate.com and should be available throughout the update.

To prepare for this update, it is recommended that any files stored on the cloud storage be copied to a local drive before October 3rd. Upload and backup capability are expected to resume on October 18th.

For your patience we are preparing a special offer and will provide details of this offer in a separate email next week.

Sincerely,

Seagate Cloud Storage Team

On October 5, Nathan Papadopulos, senior manager, corporate communications, retail, Seagate, send us the following email:
“I understand that today in the StorageNewsletter you communicated about Seagate’s maintenance of our cloud offering. I’m just writing to provide you with a bit more background so your readers are not alarmed. This affects a trial offer that is a free one year subscription with the purchase of our premium direct attached external storage.
“Seagate Dashboard backup software is included on every Seagate Backup Plus and Slim external storage device, offering traditional local backup, as well as integrated cloud storage. Nero, Seagate’s third-party software vendor for this cloud storage, informed us on September 18th that their back-end storage service provider was abruptly shutting down. As such, Seagate and Nero quickly investigated options to minimize the impact on our customers. The result of this is a solution that requires temporary suspension of user data upload while the back-end service is swapped and data is migrated to the new provider. Once the migration plan was finalized, Seagate did send an email on October 2nd informing our customers of this brief data upload interruption. Customers were also informed that their data would continue to be available for download during this maintenance period and advised to make a copy of any content stored in the cloud merely as a precautionary measure. “