Cloud Data Protection Provider Chooses LiveOps Platform

LiveOps, Inc., in cloud contact center and customer service solutions, announced that the provider of cloud-based backup, BC and DR solutions has chosen to deploy LiveOps platform with salesforce.com, Inc. integration for their customer service and technical support infrastructure.

“This leading Silicon Valley cloud solution provider is in the business of protecting nearly three billion files and applications in the cloud. They know and value cloud in a big way,” said Marty Beard, president and CEO, LiveOps. “We’re seeing this more and more – companies who have started their business in the cloud, or who offer a cloud solution to their own customers, want to walk the walk, as they talk the talk. This is yet another indication of how cloud computing is becoming such a mainstay for doing business on a global scale.”

LiveOps was awarded the contract after competing against three well-known contact center brands. LiveOps stood above the competition because of its integration with salesforce.com via Open CTI. Unlike other solutions, LiveOps brings together the complete contact center functionality, multichannel capabilities and social customer service into the salesforce.com instance. This enterprise-grade cloud contact center solution is on-demand and scalable. It puts control in the hands of business users, making it possible to view critical information in real-time and rapidly adjusts to changing business needs driven by today’s tech-savvy consumer.