Infortrend Maximizes Priority Support Plan for EonStor

Infortrend Corporation announced
expansion of its Priority Support Plan (PSP) program for EonStor DS (ESDS),
EonStor (ES) and EonNAS 3000/5000 products, which aims to help enterprise and
data center customers keep their mission-critical storages running at maximum
uptime by offering 24/7 telephone access to Infortrend support engineers,
advance replacement units in case of a hardware failure, and 9/5 on-site
service options that can put a service technician at a customer’s site in 4 hours.

PSPs are offered as supplemental programs to Infortrend’s standard 3-year
warranty and are offered in three distinct plan levels with durations from 1 to 5
years.

Infortrend PSP Program Level Details:

• 
  PSP Level 1 Plus: 24/7 priority telephone help desk support with Field
  Replaceable Unit (FRU) parts the next business day in the case of hardware
  failure;
• PSP Level 2: 24/7 priority telephone
  help desk support with FRU parts delivered the next business day, and a field
  service technician on-site within the next business day (Monday ~ Friday)
  within a 9 hour appointment window (9/5);
• PSP Level 4: 24/7 priority telephone
  help desk support with 9/5 Engineer Onsite Services within 4 hours. Replacement
  parts are prepared by customer. Infortrend sends FRU parts to customer and FRU
  arrives on next business day.

Infortrend PSPs are available to customers in the 48 contiguous United States
and Canada, and are available from 1 ~ 5 years of duration from date of
purchase and registration of the PSP. All major system components are covered,
include backplane (mid-plane).

"Our newly expanded Priority Support
Plans are ideal for installations where absolute maximum uptime is demanded,"
said Tony Chu, president, Infortrend. "Providing around the clock priority help desk services, advanced
replacement parts, and expedited onsite service help our customers keep their
critical storages running at extremely high levels of availability. These
services are available for purchase with select Infortrend hardware or
separately after purchase from our authorized commercial distribution channel."